Career Facilitator

Job Description Job Title: Career Facilitator Department: Workforce Development Reports To: Organizational Learning & Development, Lead Positions Supervised: None Pay Grade: A-11 Employment Class: Professional Hourly – Non-Exempt EEO Class: 2-Professionals Authorized Driver: No This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job‑related instructions and to perform other job‑related duties as requested, subject to all applicable state and federal laws. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. Summary With the understanding that business and employers are key customers of the workforce development system, apply knowledge of modern job search, recruitment and retention strategies to assist participants with disabilities and other barriers to develop necessary skills to obtain, maintain and advance in competitive employment through group and classroom facilitation. Essential Job Functions Speak the language of business and the employer marketplace. Understand that business and employers are key customers of the workforce development system. Access, analyze, and use local, state, and national electronic and non-electronic labor market information delivery systems and databases to assist participants to explore, set and achieve goals. Create an environment that enables all individuals to contribute to their fullest potential. Identify and implement innovative methods and adapt materials to meet needs of and deliver services to diverse or special populations. Identify the kinds of information individuals need, including assessment, to assist participants to make realistic career decisions, and direct participants to the information as well as developing training plans that address employer needs and job‑seeker capabilities. Place appropriate emphasis on “excellence” and “speed of response” in work performance. Respond quickly to customer requests. Identify customer needs and expectations to create positive customer satisfaction. Listen to customer concerns and solicit feedback. Understand the importance of accountability and record maintenance. Listen to customer concerns and protect customer confidentiality. Display empathy and caring. Make appropriate referrals. Possess analytical and observation skills that coupled with knowledge and information can lead to effective problem‑solving assistance. Seek additional resources when needed for problem resolution. Take action required to prevent problem reoccurrence. Take personal responsibility for solving problems. Demonstrate knowledge of federal, state, and local workforce development programs, funding guidelines, and workforce development codes. Interpret current laws and structure to deliver appropriate services and understands how their own work impacts the system’s goals. Possess excellent presentation and teaching skills. Ability to communicate complex information clearly to participants with different levels of skill and knowledge and recognize when adjustment to the level or type of instruction is needed to ensure training success. Facilitate workshop‑style programming to individuals with disabilities and other barriers on modern job seeking techniques, employment readiness, career advancement and social skills. Facilitation will include but is not limited to a mix of the following: classroom instruction, PowerPoint presentations and other visual aids, group activities, demonstration of skills and one‑on‑one assistance. Act as lead facilitator but encourage and engage participation from Career Consultants throughout trainings. Assess current participant skill levels and compare them with the standard. Apply principles of classroom management and various teaching styles to increase skill level and competence of participants. Evaluate the performance of trainees before and after sessions to access effectiveness of training. Use indicators and established instruments to evaluate and document program and participant's performance and outcomes. Create and update training materials to ensure teaching of best practices. Understand different types of resumes. Develop and write resumes for participants. Maintain accurate reports to document the progress of each customer. Utilize Goodtrak to accurately input and summarize data. Ancillary Job Functions Provide job coaching and reinforcement to help customers maintain employment beyond successful case closure. Facilitate customers’ transition to competitive employment. Deliver and apply knowledge of modern job search, recruitment, and retention strategies to assist participants in achieving career goals. Provide customer with career exploration and job development skills. Perform other related duties as assigned. Teach and reinforce appropriate work readiness skills to assist customers with obtaining and maintaining employment. Write case notes, memos, reports, and other correspondence using appropriate grammar, spelling, and punctuation. Enter case notes and related reports into Goodtrak to document services to each customer. Education and Experience Bachelor’s degree in Human Services, Human Resources, Education, or Counseling, or the equivalent combination of education and experience with a minimum of four years of experience in Workforce Development, Outplacement, Recruitment, or Vocational Counseling. Requires certification in CPR and First Aid as well as crisis intervention training, as needed. Must have valid OH driver’s license and personal auto insurance. Knowledge, Skills and Abilities Engage customers, colleagues, agencies, and partner associates in a positive, professional manner. Communicate with internal and external customers. Ask questions for clarification. Share information in a timely manner. Use communication skills and teamwork to maximize opportunities. Value and demonstrate public relations skills and marketing skills. Leverage resources from both internal and external customers. Understand the basic principles of teamwork and actively participates in team activities. Value the development of professional networks. Knowledge of business‑to‑business relationship building and sales, marketing, and business principals. Must have good listening skills and ability to coach participants for job success. Knowledge of Microsoft Office programs (Word, Excel, PowerPoint, Outlook) and basic office equipment/machines. Ability to effectively organize and prioritize work as well as concentrate on multiple tasks simultaneously. Ability to work independently and make responsible decisions. Ability to use good judgment and think quickly and rationally in difficult or stressful situations. Work Environment General office conditions. Exposed to moderate noise levels. Physical Abilities Light sedentary office work, such as typing, speaking on the phone, and using a computer to enter data. Must be able to sit, stand and/or walk for extended periods of time. Must be able to have repetitive wrist, hand and/or finger movement to type and work on computer. Must have finger dexterity and hand‑eye coordination to work on computer, telephone, and related office equipment. Be able to occasionally lift up to 15 pounds. Be able to travel, as needed. Regular attendance is a necessary and essential function. #J-18808-Ljbffr Goodwill Columbus