Guest Services Specialist (CAHB)

Job Description

Job Description

Become a part of our caring community

As a Guest Services Specialist, you be responsible for greeting and welcoming guests, knowledge of building and all tenants, wayfinding assistance, access to wheel chairs, coordination with hotel staff related to accommodations, etc. Not only does a Guest Services Specialist provide assistance, share helpful information or assist guests to various destinations, but most importantly, with professionalism and a warm welcome, they help each and every guest feel immediately at home in The Center for Advanced Healthcare. 

Location : CenterWell office address: 2955 Brownwood Blvd, The Villages, FL 32163

Guest Services Specialist Role Overview:

• Provide a welcoming environment for all who visit the Primary and Specialty Care Centers, and the Center for Advanced Healthcare at Brownwood; by greeting guests in a friendly, professional and approachable manner at all times.
• Cultivate an inviting and helpful environment by keeping all lobby areas beautiful, tidy and well attended.  Notify appropriate service for any repairs or maintenance issues
• Model a positive approach to teamwork, strong communication skills and the ability to handle multiple priorities at once
• Continually round lobby areas to assess guest’s needs and identify the appropriate solutions or next steps
• Connect guests with appropriate CAHB tenant and hotel representatives
• Maintain a working knowledge of Primary Care Amenities and Services, and the CAHB’s amenities & services; sharing helpful information when pertinent
• Distribute amenity, business, service and medical information to guests upon request
• Knowledge of The Villages and surrounding localities to be able to assist guests with directions or inquiries
• Answer incoming lobby phone line and assist callers with questions and requests; making outbound calls as needed
• Participate in special hosting events at the CAHB
• Attend special meetings, educational sessions, and assist in training of new team members
• Other duties as assigned specific to a Guest Services Specialist, particular-focus or tenant’s needs

Use your skills to make an impact

Additional Information

Required
• High school diploma or equivalent
• Basic computer skills

Preferred
• Customer service experience

**WORKING AT THIS SITE ALLOWS ELIGIBILITY FOR THE CHARTER SCHOOL PROGRAM**

** PLEASE MAKE SURE YOU ATTACH YOUR RESUME TO YOUR APPLICATION (PDF or Word format) **

Benefits
CenterWell offers a variety of benefits to promote the best health and well-being of our employees and their families. We design competitive and flexible packages to give our employees a sense of financial security—both today and in the future, including:

Blue Cross and Blue Shield Health benefits
Dental and vision benefits
Matching Health Savings Account (HSA)
Life insurance and short-term & long-term disability
Paid time off, holidays, and jury duty pay
401(k) retirement savings plan with employer match
And much more

Hours
Per diem/PRN (as needed)

Salary is commensurate with experience.

Note: A background screening will be required for candidates hired. For more information about the Background Screening Clearinghouse managed by the Agency for Health Care Administration (AHCA), go to

About Us

About CenterWell Senior Primary Care: CenterWell Senior Primary Care provides proactive, preventive care to seniors, including wellness visits, physical exams, chronic condition management, screenings, minor injury treatment and more. Our unique care model focuses on personalized experiences, taking time to listen, learn and address the factors that impact patient well-being. Our integrated care teams, which include physicians, nurses, behavioral health specialists and more, spend up to 50 percent more time with patients, providing compassionate, personalized care that brings better health outcomes. We go beyond physical health by also addressing other factors that can impact a patient’s well-being.

About CenterWell, a Humana company: CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM). Learn more about what we offer at CenterWell.com.
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Equal Opportunity Employer
It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment.

Request an Accommodation
If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact View email address on ziprecruiter.com for assistance.

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