Fraud Management Specialist

Job Title: Fraud Management Specialist
Location: Hybrid at Pensacola.FL
Pay Rate: Open to Both C2C and W2 options
Position Type: Multiyear Contract

Job Description:
To assist business unit management in establishing effective department policies, processes, standards, and reporting to balance department goals against financial fraud. Provide recommendations to create, improve and implement effective fraud policies, procedures, and changes to current fraud detection systems and methods. Ensure timely, effective processing and resolution of fraud case management. Build cross functional collaboration and partnerships with business units and Security to ensure solutions and analysis align with strategic business initiatives and achieve desired objectives. Identify training needs for department staff. Work on fraudulent activity issues requiring working knowledge of organizational objectives and priorities. Work under supervision.
To assist business unit management in establishing effective department policies, processes,standards, and reporting to balance department goals against financial fraud. Provide recommendations to create, improve and implement effective fraud policies, procedures, and changes to current fraud detection systems and methods. Ensure timely, effective processing andresolution of fraud case management. Build cross functional collaboration and partnerships with business units and Security to ensure solutions and analysis align with strategic business initiatives and achieve desired objectives. Identify training needs for department staff. Work on fraudulent activity issues requiring working knowledge of organizational objectives and priorities. Work under supervision.

Responsibilities
Identify patterns of activity indicating possible fraud or account abuse
Monitor member account transactions to proactively identify fraudulent activity, suspicious communications, take immediate corrective/protective action, and escalate alerts/cases to the appropriate Security division for in depth investigation
Manage the review/analysis of potential fraud and forgery cases prior to submission to Security Track and monitor progress of fraud cases; inform related parties of status and actions taken on fraud accounts
Communicate with internal and external customers on fraud and security issues, problem resolution, and account information as defined by internal policies, process and procedure Identify and analyze opportunities for new and/or improved processes, data, or technology; provide clear picture of possible outcomes
Serve as subject matter expert concerning fraud trends
Support projects related to fraud detection, prevention or root cause analysis
Collect, prepare and maintain data for analysis, reports and reference
Establish incident response standards, related training requirements, and processes and procedures to ensure quality response to various forms of security issues (e.g., fraud) and resolve/achieve maximum protection of members and assets
Provide or coordinate training to users regarding change/release management processes and procedures; document and communicate updates
Collaborate with business areas to gain an understanding and impact of transactions process and procedures on other process and procedures, and identify risk potential for fraudulent activity

Qualifications
Bachelor’s degree in Business, Finance, or related field
Basic word processing and spreadsheet software skills
Effective verbal and written communication skills
Basic database and presentation software skills
Basic skill exercising initiative and using good judgment to make sound decisions
Ability to work independently and in a team environment
Familiarity with managing multiple priorities independently and/or in a team environment to achieve goals
Effective organizational, planning and time management skills
Basic research, analytical, and problem solving skills
Basic skill interpreting and synthesizing large amounts of information
Effective skill following, interpreting and applying relevant data/instructions to guidelines, procedures, practices and regulations
Familiarity with data querying, reporting, forecasting, analysis and operations research,
including statistical methods and modeling
Familiarity with credit union operations/processes and procedures
Exposure to working with/for depository and lending institutions
Basic skill analyzing business operations
Familiarity with NCUA regulations that govern the activities, products and services of the business unit
Familiarity with policies, instructions and regulations related to investigating fraud cases
Familiarity with products, services, processes, requirements, and systems related to the business unit
Exposure to working with leadership and management in diverse and complex operational environments
Advanced knowledge of client's functions, philosophy, operations and organizational
objectives

Ref: #851-Rockville-S1