Planet Fitness - Overnight Member Services Representative - Part Time - Yucaipa

Position: Member Services Representative Location: Yucaipa, CA 34601 Pay: $16.90 - $17.50 per hour Overview We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests. Responsibilities Greet members, prospective members, and guests, providing exceptional customer service. Handle all front‑desk related activities including answering phones in a friendly manner, assisting callers with a variety of questions, checking members into the system, touring prospective members, and signing up new members while calculating monthly payment amounts. Assist the Club Manager in counting out the drawer as needed. Facilitate needed updates to member accounts. Respond to member questions and concerns in a timely and professional manner and elevate issues to the Assistant Manager or Club Manager as needed. Assist in maintaining the neatness and cleanliness of the club; complete daily assigned tasks within the first hour of your shift, help complete the priority cleaning list each day, perform walk‑around and bathroom checks periodically, and contribute to special cleaning projects as required. Perform other duties and responsibilities based on club needs. Qualifications Must be 18 years of age or older. High school diploma or GED equivalent required. Customer service background preferred. Basic computer proficiency. Punctuality and reliability are a must. Ability to work independently as well as part of a team. Positive, upbeat attitude and passion for fitness and health. Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding member expectations. Strong listening skills with the ability to empathize and problem‑solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. Physical Demands Continual standing and walking during shift. Continual talking in person or on the phone during shift. Must be able to occasionally lift up to 50 lbs. May occasionally encounter toxic chemicals during shift. Equal Opportunity Employer Taymax Group, LP is an equal opportunity employer in the terms and conditions of employment. We believe in providing an inclusive and diverse workplace environment and welcome talent from all backgrounds and perspectives. This commitment applies to all candidates and employees regardless of race, color, ethnicity, citizenship, place of origin, creed, religion, age, sex, gender identity, gender expression, sexual orientation, family status, marital status, disability and any other protected characteristic. Taymax Group welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. #J-18808-Ljbffr Yucaipa Fitness, LLC