Dispatcher / Service Coordinator

Job Description

Job Description

What happens when a mechanical contractor is about more than just HVAC and controls?

Where it’s not just about satisfying clients, but transforming an industry.

With Tudi Mechanical Systems, you get a team that operates…

As a single heartbeat. Because a business doesn’t always have to BE a business.

It should be something more.

Experience the Tudi difference, where anything is possible.

We are excited to announce an opening for a Service Dispatcher for the Commercial Division.

Responsibilities:

• Point of contact for commercial service requests and technician assignments.
• Scheduling and tracking of service technicians to maximize their operating efficiency and effectiveness.
• 100% quality on all customer service calls and ensure timely response to customer requests.
• Earn customer loyalty by effectively and efficiently managing customer interactions, ensuring customer satisfaction.
• Communicate with customers and their representatives, including building owners, mechanical contractors, other trades, subcontractors, and field support staff.

Requirements

• 3+ years of dispatching/customer service experience
• High School or Vocational School Education.
• General familiarity with the Tampa area (distances/highways/etc.).
• Exceptional interpersonal, customer service, and communication skills.
• Strong proficiency with MS office (Word, PPT, & Excel).
• Ability to manage multiple jobs at one time and stay organized.

Benefits

• Competitive compensation package; including bonus incentive program
• Comprehensive benefits package, including employer-paid health insurance (no employee contribution toward premiums)
• 401k with Company match & profit sharing
• Excellent working environment
• Various employee & family events

Our results speak for themselves. Tudi Mechanical Systems of Tampa has been recognized as a 4-time recipient of Tampa Bay’s Best Places to Work Award by the Tampa Bay Business Journal, an award based directly on the feedback from our team. We are also recognized as one of the best contractors on the U.S. East Coast by Air Conditioning, Heating and Refrigeration News.

Founded in 1987, TUDI Mechanical Systems has grown into the premier mechanical service contractor and trusted business partner in our defined market segment. Our ethics, strategies and business philosophies have led to consistent double-digit growth for the past 15+ years.

At Tudi, we are committed to each other and our customers. We are raising the bar and changing the industry.