Teller

About the Role As the first point of contact for most clients, Tellers play a key role in delivering on the bank's Breakthrough Client Service Standards. With guidance from the Branch Manager and Assistant Branch Manager, the Teller's primary responsibility is to ensure banking transactions are performed accurately, ethically, and in compliance with Columbia Bank procedures and banking regulations. The Teller role is also responsible for maintaining and enhancing client relationships through meaningful conversations that uncover client needs and identify opportunities to provide additional bank products and services. Always performs teller transactions and cash handling functions for clients with accuracy and confidentiality. Examples include deposits, withdrawals, cash advances, payments, transfers, check cashing, balancing cash drawer, etc. Accurately performs and supports daily tasks that maintain the integrity of the branch. Examples include appropriate use of double custody in balancing the ATM, processing night drop deposits, balancing negotiable instruments, processing returned mail, balancing credit card machine, updating lobby rate sheets and brochures, etc. Mitigate risk by ensuring safekeeping of money in cash drawer and prompt accounting or transfer of funds. Interacts with external and internal clients, anticipates needs, and consistently provides proactive solutions and problem resolutions in alignment with the bank’s Breakthrough Client Service Standards. Continuously deepens knowledge of Columbia Bank's product and service offerings and stays current on changes. Discuss and uncover customer’s financial needs to identify and offer appropriate products and services. Supports referral goals for branch by focusing and identifying and referring basic bank products to the appropriate business partner. Key Responsibilities Perform teller transactions and cash handling functions with accuracy and confidentiality. Balance cash drawer, ATM, negotiable instruments, credit card machine, and other daily tasks. Process deposits, withdrawals, cash advances, payments, transfers, and check cashing. Mitigate risk by safekeeping money and ensuring prompt accounting or transfer of funds. Interact with clients and provide proactive solutions and problem resolutions. Identify client needs and recommend appropriate products and services. Support referral goals for branch by referring basic bank products to the appropriate business partner. Maintain and enhance client relationships through meaningful conversations. Deepen knowledge of product and service offerings and stay updated on changes. Qualifications High School Diploma or GED, required. 1 year of previous banking or customer service experience, preferred. Bilingual preferred. Ability to learn and comply with all Bank policies, procedures, and systems. Exceptional attention to detail and accuracy with written numbers, words, and verbal and written instructions. Ability and willingness to build relationships with clients and other bank associates. Location 302 South Main Street 1st Floor Independence OR 97351. Ability to work fully onsite at posted location(s). Pay Range The pay range for this role is $18.00 - $22.00. Benefits Competitive total rewards package including base wages and comprehensive benefits. Comprehensive healthcare coverage (medical, dental, and vision plans). 401(k)-retirement savings plan with employer match for qualifying associate contributions. Employee assistance program. Life insurance, disability insurance, tuition assistance. Mental health resources, identity theft protection, legal support. Auto and home insurance, pet insurance. Access to online discount marketplace, paid vacation, sick days, volunteer days, and holidays. Benefit eligibility begins the first day of the month following the date of hire for associates who are regularly scheduled to work at least thirty hours weekly. EEO Statement Columbia Bank is an equal opportunity and affirmative action employer committed to employing, engaging, and developing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, age, sexual orientation, gender identity, gender expression, protected veteran status, disability, or any other applicable protected status or characteristics. #J-18808-Ljbffr