Call Center - OHT

Oregon Hot Tub, 1190, 11300 NE Evergreen Pkwy, Hillsboro, OR 97006, USA. Job Overview As a Call Center Representative, you will handle inbound and outbound calls, assist customers with questions or concerns, provide product and service information, and deliver exceptional customer support. The ideal candidate has strong communication skills, a positive attitude, and the ability to resolve issues efficiently while maintaining a high level of customer satisfaction. Compensation $19.00 - $21.00 per hour. Compensation within range to be determined by the applicant’s education, experience, knowledge and skills, as well as internal equity and alignment with market data. Responsibilities Answer inbound customer calls and respond to inquiries in a timely and professional manner Make outbound calls for follow-ups, appointment confirmations, surveys, or customer support purposes Provide accurate information regarding products, services, company policies, and account details Resolve customer concerns and complaints with professionalism and empathy Document customer interactions, call details, and resolutions accurately in the system Escalate unresolved or complex issues to the appropriate department or supervisor Maintain confidentiality and protect customer information at all times Meet or exceed performance metrics including attendance, call quality, productivity, and customer satisfaction goals Collaborate with team members and management to improve customer experience and service processes Qualifications High school diploma or GED required; associate or bachelor’s degree preferred Previous customer service or call center experience preferred Strong verbal and written communication skills Excellent problem-solving, multitasking, and organizational abilities Comfortable using computers, data entry systems, and CRM software Ability to remain calm, professional, and patient in fast-paced or high-pressure situations Strong listening skills with attention to detail Reliable attendance and strong work ethic Ability to work flexible schedules, including weekends or evenings if needed Benefits We offer employees competitive compensation, extensive paid training, a comprehensive and flexible suite of benefits, a 401K with company match, team member discounts, rewards for top performers, and career advancement opportunities. Equal Opportunity Employer. This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr