Receptionist

Job Description

Job Description

Join Our Team as a Receptionist!

Are you interested in joining one of Tampa Bay’s Top Workplaces (for 13 years running!) that provides on-the-job training and a fun, high-energy atmosphere? If you said yes, then look no further!

About Our Company

Founded in 1998, PostcardMania is all about making small business marketing better, smarter, and a whole lot more fun! We're proud to be one of Tampa Bay's Top 100 Workplaces, and as an Inc. 500 marketing powerhouse, we’ve built a team of over 350 amazing people and continue to expand our impact. When entrepreneurs want to see real results, they turn to us!

Your Mission

As a Receptionist, your primary responsibility is to ensure every incoming call is answered live and handled in a brief, purpose-driven manner. You’ll gather accurate information from callers and confidently route them to the correct person or department, following our established call-handling protocols.

You’ll also assist with small, assigned projects as needed. This is a fast-paced, rewarding role where accuracy, professionalism, and efficiency matter — and there’s never a dull moment!

Compensation

$15 / Hour

Schedule

In-Office | Monday – Friday, 11:00am – 8:00pm

What You’ll Do

• Answer all incoming calls promptly with a warm, professional greeting
  
• Collect and verify caller information to ensure accurate call routing
  
• Follow call-handling protocols to deliver a consistent caller experience
  
• Calmly and professionally assist unhappy or frustrated callers and connect them with the right team member
  
• Support the team with light administrative or special projects as assigned
  
• Work closely with other receptionists and the broader PostcardMania team
  

Why This Role Is Great

• You’re the first impression of our company — and that matters
  
• Fast-paced, engaging work with constant interaction
  
• Supportive team environment
  
• A role where your communication skills truly shine
  

Requirements

• A natural, pleasant, and professional phone voice
  
• Comfortable speaking on the phone all day as the primary job function
  
• Strong attention to detail and accuracy
  
• Solid computer skills
  
• Excellent time management and reliability
  
• Ability to handle high call volume while staying calm and friendly
  
• Team-oriented and able to work well with others
  

Benefits

• Medical, Dental, Vision & Life Insurance
  
• 401(k), Short- and Long-Term Disability, Accident & Critical Illness
  
• Paid vacation time that increases with longevity
  
• Six paid holidays (New Year’s Day, Memorial Day, 4th of July, Labor Day, Thanksgiving, and Christmas)
  
• Free on-site yoga twice a week
  
• Free monthly visits to a local chiropractor — and so much more!