Practice Manager

Practice Manager The Practice Manager “PM” has accountability for all aspects of the location’s business operations. As a team leader in a people‑first organization, the PM guides their team through coaching, mentoring, and performance management. The PM is responsible for creating memorable patient experiences, driving top‑line sales, increasing margin, controlling payroll expenses, and improving profitability to meet company objectives. The PM works directly with staff and OD partners to ensure professional eye exams, quality product selection, acceptance of vision insurance plans, and remarkable patient service. The ideal candidate is passionate about people, patient care, and the “Acuity Way.” Responsibilities Apply leadership, creative thinking, and analytical skills to improve practice performance and solve operational issues. Build an effective team that collaborates to achieve results. Address the practice’s strengths and challenges with objectives, strategies, and plans. Establish clear objectives for staff, communicate expectations with clarity, and set high performance standards. Set the standard for remarkable patient services and experiences using the Acuity Way. Identify and select top talent that aligns with AEG’s values, recruiting for long‑term sustainability. Work closely with the District Manager to achieve and exceed financial plans. Learn quickly, adapt to new problems, and devise creative solutions. Adopt a relentless style to achieving results and share best practices within the AEG platform. Remain a versatile learner, keeping an open mind when adapting to change. Marshals resources efficiently to accomplish various goals through superior service. Review daily sales, identify gaps, and implement solutions to close those gaps. Reinforce the practice selling strategy and the Acuity Way. Protect the company through loss prevention. Partner with Human Resources to ensure employee compliance with handbook guidelines. Requirements 3–5 years of professional setting background with leadership capacity. Business degree in Hospitality, Business, or related management field. Excellent verbal and written communication skills. Optician certification preferred. Benefits 401(k) with match. Medical/Dental/Life/STD/LTD. Vision service plan. Employee vision discount program.

HSA/FSA.