Network Support Technician

TurnKey Technologies Inc

East Syracuse, NY

Benefits:

401(k) matching

Free food & snacks

Health insurance

Paid time off

Parental leave

401(k)

We are looking to expand our in house technical team.

Position:

As a Network Support Technician you will be a member of a team that supports incoming requests, manages ticket queues and works with clients over the phone, and occasionally in person, to provide outstanding technical support in an ever changing network environment.

Duties:

This position will include the following duties at a minimum:

Manage tickets using our ticketing system (TK-Tracker2)

Manage endpoints

Remote support

Monitoring

Reporting

Support

Backup monitoring of systems and networks

Workstation & laptop support

Phone configurations and support

Antivirus system management

Internet install and support

TurnKey TV and Music system support

Firewall support and updates

TurnKey wireless network support

On call rotation

Makes follow up calls as required ensuring customer satisfaction.

Assists in installing, designing, configuring, and maintaining system hardware and software; analyzes, troubleshoots and tracks the nature and resolution of problems.

Additional information:

Occasional travel may required.

Occasional overtime hours may be required.

Certifications are helpful.

Requirements

Working in technical support is preferred, however, if you have the ability, integrity and capacity to join our team we are willing to hire and train you for success.

Candidate must have the ability to lift 70 pound, use a ladder, and kneel.

Candidate must have the ability to multitask

Candidate must be able to work as part of a team

Candidate must be able to work in a flexible and growing environment

Candidate must be able to communicate to customers with various levels of technical knowledge

Familiarity with Microsoft Windows and Microsoft Office

Benefits

Employer provides the following benefits

Health Insurance

401K Retirement account with matching

Paid Time Off

Free Direct deposit of your checking

Free membership at EMPOWER FCU

Free Parking

Apply

Vacancy posted 4 days ago

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