Customer Care Specialist

Client Care Specialist

Ed Napleton Automotive Group is seeking motivated client care specialists to join our team at Clermont CDJR. This is a great opportunity to grow with one of the nation's largest, family-owned automotive groups in a fast-paced and supportive environment. No experience required!

Compensation

• Hourly Pay: Starting at $15.00/hr

• Commission: $15 per customer you bring into the dealership, $20 per customer that buys. After 90 days: $25 per show and $25 per sold

• Earnings typically align with the national BDC average of $38,000$55,000+ annually, depending on performance.

Benefits

• Medical, dental & vision insurance

• 401(k) and additional benefits

• Paid training

• Accrued vacation time

• Employee discounts on vehicles, services & products

• Family-owned & operated for 90+ years

• Clear opportunities for growth and advancement

Responsibilities

• Handle inbound and outbound phone calls, emails, and internet inquiries

• Set sales and service appointments and follow up to ensure high show rates

• Re-engage missed and no-show customers

• Contact customers regarding current marketing incentives

• Provide product information and highlight key features

• Maintain organized follow-up through CRM to encourage repeat and referral business

• Deliver exceptional customer service at all times

Qualifications

• Strong computer and communication skills

• Call center or high-volume phone experience preferred

• Automotive experience helpful but not required

• Ability to work in a fast-paced environment

• Must be 18+ years old and able to pass a background check

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws