Louisville Slugger Museum Retail Sales Associate (1)

Retail Sales Associate

Position: Retail Sales Associate

FLSA Status: Non-Exempt

Reports To: Retail Manager

Location: Louisville

Salary: $15/hr

Position Summary:

As a retail staff member our job is to celebrate and communicate the extraordinary role of Louisville Slugger in Baseball's past, present and future. The retail associate provides professional and enthusiastic service for Louisville Slugger Museum & Factory guests to ensure a world-class experience. This is done through warmly greeting all guests, providing expedient service, & promptly answering any questions about the Louisville Slugger brand and/or the city of Louisville. In addition, this role is accountable for proper cash handling, maintaining a clean and inviting store as well as stocking the store as needed.

Essential Functions:

• Promptly greet all guests and provide an inviting atmosphere for anybody walking into the building.
• Provide expedient service and move queued lines quickly but always with courteous and warm greetings.
• Assist customers with selecting personalized bats, processing orders, and operating the laser engraver as assigned or as needed.
• Complete tasks as required by the Retail Manager or Supervisors.
• Observes and fulfills stocking needs for the Store.
• Must have flexible work hours, nights, weekdays, weekends, and Holidays as needed.
• May be asked to work night events at the Museum.
• Advises customers by providing information on products.
• Assists customers in making selections by building customer confidence and offering suggestions and opinions.
• Assist with answering incoming phone calls from guests about orders and museum questions.
• Secures merchandise and company assets by implementing security systems and measures.
• Protects employees and customers by providing a safe and clean store environment.
• Maintains the stability and reputation of the store by complying with legal requirements, company policies and marketing direction.
• Team player within the retail department and companywide.
• Follow company's four core values: We Got This, Make it Better, Courage to Change & We Care.

Other Duties:

• Performs other job-related duties and responsibilities as may be assigned.

Disclaimer:

This document describes the position currently not available. It is not an employment contract. Our company reserves the right to modify job duties or job descriptions at any time.

Requirements:

• Minimum two years related to retail experience.
• Goal-oriented and results-proven.
• Enjoy interacting with the public and company employees.
• Strong customer care skills
• Practicable application and daily use of Retail POS system and MS Office (Excel, Word, Outlook and Access).
• Merchandising and visual presentation skills

Competencies Required For This Position:

To perform the job successfully, an individual should demonstrate the following competencies:

Two Core Competencies for All H&B Employees:

Sportsmanship Achieves greatness by living the values of team sports which includes self-confidence, hard work, dedication and treating others with respect.

Business Expertise Knows their business; has technical expertise and skill. Understands this industry; its standards, practices and processes. Demonstrates mastery of required job-related knowledge and mastery in performing essential job requirements. Understands the relationship of their business unit to Company.

Job Specific and Management Competencies:

Customer Focus Able to listen to and understand as well as meet the needs of external and internal customers and business partners. Gives customer's needs priority and follows through. Builds positive and fruitful customer relationships. Does not allow internal company issues or personal feelings to interfere with customer service.

Organizing Skills Puts resources or processes into logical, comprehensible and aesthetically pleasing order. Can plan events, tasks or processes in well-ordered manner. Attends to all details. Seeks and finds all resources needed to successfully implement a task, event or plan, bringing all together into an organized and well-executed endeavor.

Professionalism Treats others with respect and consideration regardless of status. Reacts well under pressure. Accepts responsibility for own actions and follows through on commitments. Exhibits passion and excitement for their work. Is positive and vigorous in actions. Maintain optimism through ups and downs; bounces back undaunted.