Service Manager - Mission-Critical HVAC

Job Description

Job Description

ABOUT OUR COMPANY

Innovative Technology Solutions (ITS), an IOG Company, is the exclusive manufacturer’s representative for Vertiv/Liebert within our territory, delivering industry-leading critical power, thermal management, and digital infrastructure solutions for mission-critical environments. Founded in Lenexa, Kansas in 1997, ITS is committed to ensuring maximum uptime and reliability for our clients’ critical facilities and infrastructure.

In 2021, ITS became an employee-owned (ESOP) company and has grown to over 60 employees across six locations.

CORE VALUES

· Helpful Intelligence

· Listen First

· Servant Mindset

· Hungry for Results

· Do the Right Thing

POSITION OVERVIEW

The Service Manager leads the strategy, performance, and growth of the service organization, ensuring operational excellence and exceptional customer experience.

KEY RESPONSIBILITIES

LEADERSHIP & TEAM DEVELOPMENT

· Lead, coach, and develop Field Service, Service Operations, and Parts teams

· Recruit and hire talent to support growth

· Drive a culture of accountability and performance

· Build and maintain strong relationships with customers, manufacturers, and partners

· Champion a high-performance service culture focused on customer satisfaction

OPERATIONS & EXECUTION

· Oversee daily service operations and optimize technician utilization

· Ensure accurate reporting and timekeeping

· Serve as an escalation point for customers, vendors, and internal teams

FINANCIAL & BUSINESS MANAGEMENT

· Own P&L, budget, CapEx, and OpEx

· Manage labor, fleet, tools, and inventory costs

· Ensure timely and accurate invoicing

· Drive revenue growth strategies for mechanical service and parts

PROCESS & SYSTEMS IMPROVEMENT

· Establish and track KPIs across training, safety, service quality, and performance

· Drive continuous improvement of internal systems, including the ITS Service Application

· Develop and standardize workflows to improve efficiency and scalability

TRAINING & SAFETY

· Oversee technician training aligned with manufacturer requirements and market expectations

· Lead safety initiatives, ensuring compliance with OSHA and company standards

· Maintain safety equipment and reporting requirements

QUALIFICATIONS

· Demonstrates and exemplifies ITS Core Values

· High school diploma and trade school or associate’s degree required; bachelor’s degree preferred

· 15+ years of mechanical service and maintenance experience

· 5+ years of leadership experience preferred

· Proven ability to lead, develop, and elevate team performance

· Strong problem-solving skills with the ability to effectively prioritize and allocate resources

· Financial and operational acumen

· Proficiency in Microsoft 365

ADDITIONAL REQUIREMENTS

· Primarily based in the Kansas City office with occasional field support as needed

· Ability to sit, stand, walk, bend, kneel, and climb ladders as needed

· Ability to occasionally lift, carry, push, or pull equipment in support of field operations

· Valid driver’s license and active auto insurance

COMPENSATION & BENEFITS

· Competitive salary and bonus structure

· Medical, dental, and vision benefits

· 401(k) and ESOP participation

· Paid time off and career development opportunities

Innovative Technology Solutions (ITS), an IOG Company, is a leading provider of premium infrastructure equipment and services for AI, hyperscale, colocation, and enterprise data center environments. Founded in Lenexa, Kansas in 1997, ITS is committed to ensuring maximum uptime for our clients’ critical infrastructure.
ITS became an employee-owned (ESOP) company in 2021 and has grown to over 60 employees across six locations.

Company Description

Innovative Technology Solutions (ITS), an IOG Company, is a leading provider of premium infrastructure equipment and services for AI, hyperscale, colocation, and enterprise data center environments. Founded in Lenexa, Kansas in 1997, ITS is committed to ensuring maximum uptime for our clients’ critical infrastructure.\r\nITS became an employee-owned (ESOP) company in 2021 and has grown to over 60 employees across six locations.