Front Desk Customer Service Representative - Weeknight Part Time

Role Front Desk Customer Service Representative Summary Promotes quality customer service and processes first‑point sales and registration transactions. Acts as the first point of contact for potential and current Goldfish Swim School – Grand Rapids customers and is responsible for presenting a positive image for the company. Primary Responsibilities Addresses inquiries via phone, digital and in person and follows up timely. Checks in students on the attendance tracking system and prepares lesson schedules for team members. Resolves account matters and contacts guests for clarification purposes. Maintains cleanliness of areas: front desk, Snack Shack, changing rooms, restrooms and observation space. Updates informational displays with accurate and timely promotions and literature. Monitors the Snack area and provides guidance to Snack Shack staff. Advances through cross‑training in multiple roles and substitutes when necessary. Acts as a GSS "ambassador" to provide a Golden Experience to our students, families, and team members. Enforces safety rules and regulations to prevent accidents; administers first aid when necessary. Job Qualifications and Skills Ability to work with children. Problem solver and creative thinking skills to identify and resolve challenges. Excellent communication and organizational skills. Must pass background examinations prior to training. Safety Standards Every shift has an on‑staff cleaner to sanitize high‑touch areas in our lobby and pool areas. Our pools are disinfected with chlorine to provide the safest swimming environment. Our state‑of‑the‑art ventilation system allows fresh air to continuously circulate into our building, further minimizing the spread of any airborne virus. Note NOTE: The information within this posting is not all‑inclusive and may be subject to change. Employees may be required to fulfill other duties and responsibilities as assigned by the Employer. Goldfish Swim School – Grand Rapids is an Equal Opportunity Employer. #J-18808-Ljbffr