Operations Lead

Job Overview As the world’s leader in privately managed public assembly facilities and producer of live event experiences, Legends Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world’s most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. Legends Global has excellent and immediate openings for a full‑time Operations Supervisor with Legends Global Knoxville at the Knoxville Civic Auditorium and Coliseum. The Operations Lead will be responsible for the coordination of all supervisory aspects which include, but are not limited to, planning, directing, coordinating, controlling, staffing, logistics and preventive maintenance for all personnel and equipment of the facility. The primary venue of responsibility for this role will be the Knoxville Civic Auditorium and Coliseum. ESSENTIAL DUTIES AND RESPONSIBILITIES Direct and manage all full‑time/part‑time Operations Crew and Temporary Workers. Provide working supervision of staff and oversee conversions. Maintain cleanliness of the facility. Ensure adherence to safety codes and laws. Coordinate all event set‑up requirements between Event Services, Food & Beverage, and Operations Crew to ensure organized communication of all requirements. Execute event work orders distributed by Event Services to set up physical requirements for each event. Prepare daily work task sheets for all Operations Crew members. Identify housekeeping needs within the facility, assign them, and ensure satisfactory completion. Train staff in the specifics of responsibilities and expectations, and work with staff to develop and maintain service‑oriented attitudes. Maintain a full supply of janitorial supplies and oversee operations including carpet shampooing, mopping, floor waxing, sweeping, trash removal, etc. Conduct on‑the‑job training for new employees. Control housekeeping and operations equipment. Handle all duties pertaining to ice: building/removing ice, building/removing dashers and glass, ice maintenance schedules, edging, and Zamboni duties. Assist with operations staff scheduling, including temporary labor calls, conversion schedules, and facility cleaning schedules. Other duties and responsibilities as assigned. QUALIFICATIONS High School Diploma or equivalent education required. Strong attention to detail and initiative to maintain the facility as a first‑class facility. Excellent verbal communication, writing, and computer (Microsoft Word, Excel & Outlook) skills. Ability to work long, often irregular hours, including nights, weekends, and holidays. Ability to work well with people. Ability to adhere to strict grooming standards established by Legends Global/KCAC. Ability to perform basic math functions. Strong organizational skills and ability to multi‑task. Ability to execute large functions. Ability to read printed words and numbers in printed form and on computer/terminal monitor. Capacity to work overtime as needed, often with little notice. Must be able to pass criminal and credit background check. EDUCATION AND WORK EXPERIENCE High School Diploma or equivalent education required. Prior supervisory experience preferred. PHYSICAL DEMANDS Perform work through repetitive eye/hand coordination. Daily lifting up to 50 pounds for up to 5 minutes at a time. See and distinguish objects or symbols at 20 feet or more and 20 inches or less. Depth perception, peripheral vision, ability to distinguish color, and focusing objects. Climb ladders and staircases multiple times per day to pick stock. Constant standing, walking, stooping, reaching, handling products. Ability to work extended hours productively. Fast‑paced, very physical environment. WORKING ENVIRONMENT/CONDITIONS Position may be subject to noise and some atmospheric conditions such as fumes, odor, dust, and various cleaning chemicals. Position requires stooping, bending, lifting, and walking. HOURS OF WORK AND TRAVEL REQUIREMENTS Must be able to work extended and/or irregular hours, including nights, weekends, and holidays as needed. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. #J-18808-Ljbffr