Customer Care Representative

Level of Experience: Entry Level Position: Customer Care Representative Location: Covington, GA Duration: 6 Months Total Hours/week: 40.00 Shift: 1st Shift Client: Medical Devices Company Job Category: Customer Service Employment Type: Contract on W2 Hours: M-F 8:45a-5:00p EST Key Responsibilities Process orders for capital equipment, working closely with Contracts/Pricing, Finance, and Territory Managers Manage customer technical support needs Oversee service and repair of capital equipment Work in ServiceMax database to monitor service and repair status Manage equipment loaner, invoicing, evaluation, and trade-out processes Support marketing with new product launches Adhere to, and ensure compliance with client guidelines, protocols, and policies About You A minimum of a High School Diploma, or equivalent (Bachelor preferred) Proficiency in MS Word, Excel, and Outlook; familiarity with Salesforce, JD Edwards, SAP preferred Ability to solve basic math equations Excellent communication and customer service skills; able to work well cross-functionally and within a fast-paced environment Excellent organizational skills Proven attention to detail Excellent data entry, proofreading, and typing skills Ability to resolve potentially challenging customer interactions Seniority Level Entry Level Employment Type Full-time Job Function Other Industries Staffing and Recruiting #J-18808-Ljbffr