Server | Southern Tier - Cleveland, OH

Server

Join our passionate community brought together by our love for great beer, cider, and the process that makes it all happen. Quality is our thing, and so is staying curiousalways learning, tweaking, and pushing to get better at what we do. We're fired up by the people who enjoy our pours and the teams that make it all possible. If you're into collaboration, craft, and being part of a tight-knit crew, we'd love to raise a glass with you.

Artisanal Brewing Ventures (ABV) is a top 10 regional craft alcohol company in the US, made up of 5 long standing, successful craft brands (75+ combined years!): Victory Brewing, Bold Rock Cider, Sixpoint Brewery, Southern Tier Brewing & Southern Tier Distilling. We have locations in 5 states (NY, PA, OH, VA, NC) including taprooms, production facilities, & our corporate headquarters.

Competitive Compensation

Referral Program

Flexible Schedules & Ample Product Discounts

Opportunities for Growth Across 5 Successful Brands

At Southern Tier, some of the best moments happen with a great beer in hand. That ideaand our commitment to brewing beers that live up to those momentsled us to team up with Artisanal Brewing Ventures back in 2014. Since then, our brewers have been able to focus on what they do best, while Southern Tier has reached more craft beer fans in new places. Beyond that, sharing resources like marketing, administration, and accounting has created valuable business efficiencies. Access to carefully selected ingredients and the collaborative opportunities that come with scaling have made the Southern Tier-ABV partnership a true match made in craft beer heaven.

The Server provides table service to taproom guests by taking orders for food and beverages, delivering orders to the table, and ensuring that guests have a pleasant taproom experience. As a Tableside Brand Ambassador, you will serve as the face of our brand in the taproom, engaging with guests to educate them about our products while delivering an outstanding hospitality experience. This role combines product knowledge with exceptional customer service to create memorable interactions that reflect the values and quality of our brand.

Reports to: General Manager or Front of House Manager on duty

Greet guests timely as they are seated at the table; ensure table is clean and that coasters, utensils, napkins, and other needs have been provided

Knowledgeable about and able to answer questions regarding all ABV beverages, menu offerings, brewing/cider making processes, etc.

Communicate clearly and respectfully with guests, teammates, and management

Take food and beverage orders and places orders accurately through the point-of-sale (POS) system

Ensure that food is prepared correctly and to guests' satisfaction; return incorrect or improperly cooked orders to kitchen

Deliver food, beverages, condiments, and other requested items to guests

Collect plates and clear the table as guests finish their meals

Process guest payments by preparing checks and handling transactions through the POS system

Assist with other side work duties such as cleaning the dining area, preparing silverware and refilling condiments

Aid in overall cleanliness and maintenance of taproom

Performs other related duties as assigned

Must be at least 21 years of age

Must have a passion for hospitality and craft beverage

Previous experience as a server preferred

Excellent interpersonal and customer service skills

Well-organized with ability to take and place food and beverage orders accurately

Strong communication skills and ability to remain composed and respectful under pressure

Ability to work collaboratively in a fast-paced, team-oriented environment

Ability to operate the point-of-sale system

Prolonged periods of standing and walking

Must be able to lift, balance, and carry trays of food weighing up to 20 pounds

Artisanal Brewing Ventures is an Equal Opportunity Employer