User Experience Designer

Position: Junior UX Designer

Duration: 6-month contract (extensions/permanent possible)

Location: onsite in San Antonio, TX 78216 (remote on Fridays)

Pay Rate: $25-35/hour (depending on experience)

Required Skills & Experience:

• 1-3 years of UX design experience or relevant internships/projects/bootcamps
• Basic understanding of information architecture, content organization, and/or information hierarchy
• Exposure to designing web-based internal tools, dashboards, or data-heavy applications
• Ability to think through user flows and break down simple workflows
• Interest in systems thinking and improving how users interact with complex tools
• Strong communication skills with different teams and willingness to learn in a collaborative environment

Nice to Have Skills & Experience:

• Experience participating in user research or usability testing
• Experience designing internal tools/platforms (dashboards, admin tools, contact center platforms, etc.)
• Ability to map and simplify workflows and data-heavy experiences
• Experience improving operational efficiency through UX (reducing clicks, optimizing workflows, improving data clarity)

Job Description:

We’re looking for a Junior UX Designer to support the design of internal, web-based tools used by teams across the business, including customer care/contact center platforms. This role is focused on improving how users interact with complex systems by organizing information in a clear and intuitive way. In this role, you’ll partner closely with senior designers, product managers, and engineers to help simplify workflows and improve how information is presented and understood.

• Design user experiences for internal-facing web applications, focusing on usability and efficiency over visual aesthetics
• Structure complex data and workflows into clear, logical, and easy-to-navigate experiences
• Define and refine information architecture and content hierarchy across tools
• Partner with product, engineering, and operations teams to understand user needs and translate them into UX solutions
• Conduct user research, usability testing, and workflow analysis to improve how information is consumed
• Continuously iterate to reduce friction and improve productivity for internal users (ex: contact center agents)

IG Consultants: While on contract, you will be an Insight Global employee working for a particular company/end client on W2.

• Pay Day: You will be paid out each Friday and one week in arrears. This means you will receive payment for this week’s hours next Friday.
• Holidays/Time Off: While a consultant through Insight Global, the hours you work are the hours you will be paid. We do not offer paid sick days, paid time off, or paid holidays, except as required by applicable law.
• Consultant Benefits: Group Medical, Vision, and Dental Insurance, 401(k) Savings Plan, and Flexible Spending Account benefit plans. In addition, consultants have access to 12 FREE mental health sessions per year through Lyra Health. New hires are eligible for benefits on DAY ONE of their contract.