Overnight Front Desk Supervisor: Guest Service Leader

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JOB OVERVIEW:

Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management philosophy which serves as a guide to respective staff. REPORTS TO: Front Desk Manager. SUPERVISES: Front Desk Agents, Bell/Door staff, PBX staff, Reservations staff and Concierge staff.

WORK ENVIRONMENT:

Front Desk and Back Office Areas, Guest Rooms and Public Areas.

KEY RELATIONSHIPS:

Internal: Staff in Front Desk, Bell/Door, Transportation, Concierge, Reservations, Front Desk Management, Hotel Assistant Managers, Catering & Sales, Food and Beverage, Accounting, Housekeeping, Executive Offices, Security and Engineering. External: Hotel guests/visitors, Tour company representatives, Limousine service personnel, other hotels and vendors/suppliers. QUALIFICATIONS Essential: High school graduate or equivalent vocational training certificate, some college. Previous experience in cashiering. 2 years experience as a Front Desk Supervisor, preferably a style hotel. Fluency in English both verbal and non-verbal. Compute basic arithmetic. Familiarity with yield management and cost controls. Ability to: perform job functions with attention to detail, speed and accuracy. prioritize and organize. be a clear thinker, remaining calm and resolving problems using good judgment. follow directions thoroughly. understand guest’s service needs. work cohesively with co-workers as part of a team. work with minimal supervision. maintain confidentiality of guest information and pertinent hotel data. ascertain departmental training needs and provide such training. direct performance of staff and follow up with corrections when needed. Input and access information in the property management system/computers/point of sales system. Desirable: College degree. Fluency in a second language, preferably . Certification in CPR. Previous supervisory experience. Ability to suggestively sell. Previous guest relations training. PHYSICAL ABILITIES Essential: 1. Exert physical effort in transporting 20 pounds 2. Endure various physical movements throughout the work areas. 3. Remain in stationary position throughout work shift. 4. Satisfactorily communicate with guests, management and co-workers to their understanding. #J-18808-Ljbffr Acqualina Resort & Residences on the Beach