Information Technology Support Specialist

IT & Media Support SpecialistAt Lucayan Technology Solutions LLC, we deliver secure, innovative solutions in support of national defense and intelligence missions. As a trusted government contracting partner, we provide top-tier intelligence and technology services that safeguard our nation. Our team is mission-driven, and we are committed to building careers that matter.Location: Carlisle Barracks, PA • Employment Type: Full-Time • Onsite Monday-Friday, 0800-1700 Security Clearance: Secret clearance preferred Status: Talent Pipeline Join Our Pipeline for Future Opportunities! This posting is intended to establish a pool of qualified candidates for future openings supporting ongoing operations. Positions may become available based on staffing needs, operational requirements, or workforce changes. Qualified applicants may be contacted as opportunities arise.About This Role Lucayan Technology Solutions LLC is seeking an IT & Media Support Specialist to support the Security Force Assistance & Stability Integration Directorate (SFASID) at Carlisle Barracks, PA. We're looking for someone who is professional, proactive, and genuinely great with people. The ideal candidate solves problems before being asked, knows who to call before escalating a ticket, and documents solutions so the whole team benefits. If you're the person who fixes the issue and then writes the SOP - this role is for you.What You'll DoManage SFASID's website, SharePoint portal, Army 365 systems, and social media platformsPublish and distribute media products through DVIDS (audio, video, podcasts, imagery)Maintain knowledge repositories, lessons learned databases, and digital publicationsProvide IT, audio/visual, and event support for conferences and live simulcastsConfigure and troubleshoot smart boards and AV systems across the facilityBuild SOPs and quick-reference guides for recurring technical issuesMonitor RFIs and ISRs and recommend FAQ updatesWhat We're Looking ForExtremely professional, punctual, and a strong communicator - verbal and writtenA natural networker and collaborator who builds relationships across IT and organizational teamsProactive problem-solver who exhausts every option before escalatingData and AI savvy - experience with analytics tools and a genuine curiosity about AI-augmented workflowsMicrosoft 365 expert: SharePoint, Teams, Copilot, Project, PublisherWebsite management expert; WordPress experience a strong bonusAdobe Acrobat expertHardware and smart board proficiency (intermediate to expert)Familiarity with Vantage or similar Army AI tools a plus; GenAI.mil experience welcome but not requiredQualificationsU.S. Citizenship requiredHigh School Diploma or equivalent (Bachelor's degree in IT, Communications, or related field preferred)Active Secret clearance strongly preferred (not contractually required, but operationally advantageous)2+ years of experience in IT support, web content management, or knowledge managementFavorable NACI required for CAC and DoD network accessDoD 8570.01-M IA/IT certification required within 6 months of appointmentSkilled in Microsoft Office 365 (SharePoint, Teams, Power Automate, Power Pages)Ability to manage multimedia integration (video, audio, graphics) for digital web productsStrong organizational, communication, and collaboration skillsWork EnvironmentDuty Station: Carlisle Barracks, PA (onsite required).Schedule: Monday-Friday, 0800-1700, excluding U.S. Federal holidays.Environment: Professional military-academic setting, working with Army staff, interagency, international, and academic partners.Why Join Our Pipeline?Be first in line for upcoming openings aligned with your experience and career goals.Stay connected with Lucayan's recruiting team for priority consideration.Join a mission-focused environment where your expertise makes a tangible impact.