Customer Service Warehouse Associate

Job Description

Job Description

Location:

San Juan Capistrano, CA 92675

Ewing Outdoor Supply is a fourth generation, family-owned  wholesale landscape, irrigation, and outdoor supply company looking for dependable, customer-focused team members to join our operations team. While we have a lot of mantras around the company, two are, “treat the customer right,” and “have fun doing it!” If that sounds like you, keep reading… 

This role provides a variety of activities—including  customer service, warehouse operations, inventory support, local deliveries, and sales assistance —making it ideal for someone who enjoys being active, working both indoors and outdoors, and being part of a fast-paced, team-oriented environment. Though preferred, this  hands-on, foundational role doesn’t require prior industry experience; we provide  world-class training to set you up for success from day one!  

So, do you value hard work, customer service, and teamwork? If so, reach out because we want to meet!

This role supports the day-to-day operations in a fast-paced wholesale environment serving contractors and industry professionals. Job responsibilities include, but are not limited to: 

Customer Service & Sales 

• Greet customers, answer calls, field questions, and build customer relationships.  

• Support customers in selecting landscape materials, outdoor supplies, and irrigation product recommendations.  

Warehouse & Yard Operations 

• Pull, stage, and load customer orders, including stone, soil, mulch, and hardscape materials.  

• Maintain a clean, organized, well-stocked, and welcoming warehouse and yard, while following all equipment and material-handling safety standards.  

Inventory Management 

• Receive and stock deliveries and transfers.  

• Assist with cycle counts and inventory accuracy checks. 

Delivery and Transportation 

• Load and unload materials using company delivery vehicles while following all safety protocols. 

• Safely deliver customer materials in company delivery vehicles to local job sites, while providing world-class customer service upon arrival.  

What we are looking for… 

Valid driver’s license and clean driving record 

Ability to lift 50–75 lbs regularly 

Comfortable working indoors and outdoors 

Strong work ethic and reliability 

Basic math and communication skills 

An eagerness to work as a team and deliver world-class customer service  

Preferred, but not required… 

Warehouse associate experience 

Delivery driver experience 

Forklift Certification 

Knowledge of irrigation, plumbing, or landscape materials (remember, our training rocks) 

Spanish Bi-Lingual is always a plus 

Requirements

• Prior Outdoor Supply Industry Experience
• Must be comfortable working most of your shift on your feet and performing repetitive physical tasks, such as stooping, squatting, and lifting items above your head.
• Must be comfortable operating and making deliveries on a daily route in an Isuzu NRR 650 or similar commercial vehicle.
• Customer orientation and ability to adapt/respond to different types of characters
• Ability to multi-task, prioritize, and manage time effectively
• Basic math skills
• Be able to lift 50-70 pounds
• Excellent communication skills, capable of building trusting relationships
• Ability to perform in fast-paced environments

• Valid driver’s license
• Excellent organizational and time management skills
• Good driving record with no traffic violations

Bonus Points for the Following*

• Bilingual (Spanish & English)

• Ability to operate forklifts and tractors in a variety of weather and traffic conditions (willing to train the right candidate)
• Proven work experience as a Customer Service Associate, Sales Associate, or similar role.
• Knowledge of inventory stocking procedures

Benefits

• Health Care Plan (Medical, Dental & Vision)
• Retirement Plan (401k, IRA)
• Life Insurance (Basic, Voluntary & AD&D)
• Paid Time Off (Vacation, Sick & Public Holidays)
• Family Leave (Maternity, Paternity)
• Short Term & Long Term Disability
• Training & Development
• Wellness Resources
• Profit Sharing

We have the 4 C’s that make your job a career!

Career Development- To invest in your personal and professional growth, we offer a variety of training resources.

Compensation- We offer competitive market wages, great benefits, PTO & bonus potential!

Culture- We are family-owned, which gives us a unique culture, and we have fun with everything we do!

Care- We care about all our employees because we would not be where we are now (over 100 years) if it weren’t for you!