Residential Assistant Program Manager

Residential Assistant Program Manager

Are you a compassionate, steady leader who believes in the power of structure, relationships, and trauma-informed care? We are seeking a Residential Assistant Program Manager to help guide and support youth ages 11-18 who have experienced trauma, while mentoring a dedicated team in a therapeutic residential setting.

In this role, you'll make a real difference - supporting young people as they build safety, stability, and essential life skills, while helping staff grow into confident, effective caregivers. If you're mission-driven and ready to lead with heart and purpose, we'd love to meet you.

Schedule: 4 days per week - Wednesday & Thursday 11:00 AM - 8:00 PM, Friday 9:00 AM - 9:00 PM & Saturday 9:00 AM - 7:00 PM

A Day in the Life

As the Residential Assistant Program Manager, you will play a key leadership role on the floor - supporting both youth and staff. You'll help maintain a safe, structured, and therapeutic environment by coaching Youth Support Specialists, responding to incidents with professionalism and care, and modeling trauma-informed interventions.

You'll collaborate closely with the Program Manager and clinical team to ensure youth receive consistent, compassionate care that promotes healing, accountability, and growth.

How This Role Supports Our Mission

• Serve as a team leader within the program and act in the absence of the Program Manager when needed
• Model and reinforce trauma-informed, therapeutic intervention strategies
• Supervise, mentor, train, and support Youth Support Specialists
• Participate in employee performance evaluations and ongoing staff development
• Oversee SCM incidents, providing debriefing, coaching, and follow-up training to promote safety for youth and staff
• Assist with treatment planning to address the emotional, behavioral, spiritual, and physical needs of each youth
• Ensure accurate and timely documentation of resident progress, incidents, concerns, and emergencies
• Lead shift-change meetings to ensure clear communication and continuity of care

Required Qualifications

• At least 21 years of age
• High School Diploma or GED
• Minimum of one year of experience in a child-caring or residential setting
• Valid driver's license with a clear driving record

Preferred Qualifications

• Bachelor's degree in a human services field
• Experience with trauma-informed, recovery-based, or behaviorally focused treatment programs
• Strong leadership skills and the ability to coach and motivate a team
• Comfort with documentation and basic technology (Microsoft Office and related systems)
• Flexibility to assist with on-call needs, weekends, and holidays during emergencies

What You'll Receive as a Valued Member of Home of the Innocents

• Comprehensive benefits package (Medical, Dental, Vision, AD&D, and Life)
• Generous leave time
• 401(k) with employer match
• Training and certification opportunities
• Professional development opportunities

Who We Are

Home of the Innocents is one of Louisville's longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness.

We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness.

We are an organization growing to meet the needs of children and young adults in our community-expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals.

Our Impact

3,976 children and families served in 2025

22-acre campus located near downtown Louisville

Second largest Residential Treatment Program in Kentucky

Only dedicated emergency shelter for children in the city

10 programs supporting children and families across a range of needs, including:

• Therapeutic and residential treatment for youth with complex behavioral and emotional needs
• Emergency shelter for children in crisis
• Foster care and adoption support
• Community-based behavioral health services
• Kosair for Kids Complex Care Center (KCC): Kentucky's only pediatric skilled nursing facility providing residential and respite care for children and young adults with complex medical needs.

If you're passionate about supporting youth impacted by trauma and leading with empathy, accountability, and purpose, we invite you to apply and join our mission!