Asset Protection Coordinator

Job Purpose and Summary We're building a world of health around every individual—shaping a more connected, convenient and compassionate health experience. At CVS Health® you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable, and prioritize safety and quality in everything we do. The purpose of the Asset Protection Coordinator (APC) is to improve the retail customer experience and mitigate company losses to external theft in their assigned store. This position requires superior customer service skills and experience implementing loss prevention and operational strategies. The APC reports directly to the District Asset Protection Leader and collaborates closely with store leadership and specialized divisions within the Asset Protection Department. The role focuses on monitoring store activity, gathering theft data, and preventing theft, rather than apprehending shoplifters. APCs wear specialized CVS store uniform as a deterrent to theft and do not perform operational duties such as unloading truck deliveries or manning a POS terminal. Primary Job Duties & Responsibilities Provides attentive, friendly customer service, greets all customers, answers general questions, and assists with opening and securing locked shelves and showcases per customer requests. Moves throughout the store to monitor all assigned activities that could result in loss of CVS Pharmacy assets/products, communicating observations to Store Management and seeking guidance when theft is suspected (no apprehension). Inspects high‑risk product categories regularly to detect and deter theft activity. Ensures use of approved asset/product protection equipment and the security labeling program. Prepares External Theft reports in the Auror system as incidents occur and monitors feeds to share intelligence on repeat offenders with key stakeholders. Required Qualifications Physical abilities to support essential functions: stand, move throughout the store, stoop, kneel, crouch, reach or grasp objects, and perform manual dexterity tasks such as applying security tags and using keys to open and close locks. Excellent observational skills with keen hearing and vision, capable of reading small print on labels, tags, or containers. Able to engage and communicate well with customers, providing excellent customer service. Effective verbal and written communication, including preparing and submitting external theft reports and coordinating with Asset Protection and Store Leadership teams. Capable of working a flexible schedule that includes nights and weekends. Responsibilities – % Time Provide customer service to prevent theft and reduce friction caused by product protection by unlocking and securing devices as needed (60%) External Theft Reporting and review potential links of habitual offenders in the Auror System; proactive intelligence sharing with DAPL, ORC Team, and Store Manager (30%) Monitor store compliance with AP-related programs that prevent external theft, take corrective action to remedy vulnerabilities, and report findings to DAPL and Store Leadership (10%) Preferred Experience Equivalent Experience High School Diploma or General Equivalent Development (GED) Required Experience 1 to 3 years experience Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $17.92 – $26.92 Benefits This full‑time position is eligible for a comprehensive benefits package designed to support the physical, emotional, and financial well‑being of colleagues and their families, including medical, dental, and vision coverage, paid time off, retirement savings options, wellness programs, and other resources based on eligibility. Equal Opportunity Employer Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws. #J-18808-Ljbffr Hispanic Alliance for Career Enhancement