Pharmacy Representative

Pharmacy Care RepresentativeAs a Pharmacy Care Representative, you'll work in a team environment to provide superior customer service that exceeds patient expectations. Key responsibilities include customer service and patient care, inventory management, and compliance with sanitation and HIPAA regulations.Customer Service / Patient Care:Provides role-models superior customer service; works closely with Pharmacists, Pharmacy Technicians, and Pharmacy Care Representatives (PCRs) to provide excellent patient carePromotes and fosters "Greet, Ask, and Thank" and H-E-B telephone strategies; directs calls to appropriate PartnerReceives written prescriptions from customers; obtains verifies demographic and profile-related information; receives refill prescription numbers (by phone and at drop-off counter) and obtains profile-related information; processes written prescriptions and refill numbers into RXEVOGenerates prescription-related paperwork; files retrieves maintains prescriptions in the Will-Call areaUses RXEVO at point of sale (POS) system; ensures procedures are followed to deliver prescriptions to correct patients (name, number of orders per bag, etc.)Directs customers to counseling window for Pharmacist consultationObtains returns tills from bookkeeping; processes customer transactions at registerMaintains manual signature capture receipts; scans into RXEVO in a timely fashionProperly processes clears prepaid prescriptionsEnsures all prescription deliveries are finalized; prints RX delivery ledger dailyCompletes contact patient queueFiles maintains prescription hard copiesAssists Technicians and Pharmacists to ensure complete, efficient production for the shiftParticipates assists with Rx screening events, flu shot scheduling, immunization scheduling, and future medication therapy management (MTM) eventsChecks in assists customers receiving vaccines using comprehensive vaccine manager (CVM) tool or other professional services appsMay participate in other professional services activitiesInventory Management:Receives OTC inventory; checks delivery for accuracy compared to invoices, contacts H-E-B warehouse or vendor if inventory is shortStages OTC inventory; breaks out into stocking sections, including front-of-pharmacy items (e.g., OTC, diabetic supplies)Complies with Return to Stock SOP to locate prescriptions via inventory management queueEnsures caps vials bags, etc., are correctly stockedRecords fridge and freezer temperature logsCompliance / Sanitation:Complies with HIPAA regulations to ensure privacy and confidentiality of personal health information (PHI)Complies with TSBP rules and H-E-B SOPs to ensure patient counseling is provided on applicable prescriptionsComplies with SOP to process PSE transactions; follows manual process only if electronic system unavailableComplies with Central Fill check-in proceduresEnsures department and work area (inside and outside) comply with presentation, organization, sanitation, and maintenance guidelinesRemoves trash from department; complies with trash compactor processesQualifications & Key Requirements:Age Requirement: 18+Work Experience: Experience in retail; experience in pharmacy a plus Experience working in a fast-paced environmentKnowledge/Skills/Abilities: Working knowledge of pharmacy-related tasks, H-E-B RXEVO system, register procedures, and H-E-B Pharmacy SOPs Strong communication and customer service skills Mathematical skills (including calculating measurements) PC skills, including MS Office and H-E-B software and programs required by the job Cash-handling skills Ability to maintain composure in high-stress situations Ability to demonstrate strong telephone etiquette Ability to manage multiple priorities and shift focus between tasks Ability to work in a team environment Ability to work with little direct supervision Willingness to cross-trainEducation: High School Diploma or GED or equivalentLicenses/Certifications: Completion of all required training and certification (e.g., PCR, RXEVO, HIPAA, FWA, MethGuard, diversity, ACR, H-E-B Screener certification, Company orientation)Physical Demands & Working Conditions: Function in a fast-paced, retail, office environment Work rotating shifts, including nights and weekends Stand for extended periods (up to 12 hours) Regularly lift 30 lbs or more Fulfill vision requirements for the job, specifically close vision and color vision Maintain H-E-B Rx screener status, including required recertification