Assistant General Manager

Job Description

Job Description

Do you believe culture is key to a business’s success? Do you enjoy mentoring others? Do you believe tacos and margaritas make life better?

If yes,  … then Centro Restaurant Group (CRG) is looking for you to serve as our Assistant General Manager/Support. Join our awesome and fun team and be a key leader in building our positive work environment.

Why Centro Restaurant Group?

Food and drink with innovation. Atmosphere felt with energy, heart, and dedication. 

Centro Restaurant Group aims to create fun fast-casual concepts that provide a welcoming and memorable experience for all guests while providing speedy and thorough service and quality food and beverage. 

Our company values lie within our team and our community. CRG is devoted to fostering a fun and respectful space for our staff and our guests. We view our relationship with our community as symbiotic - when we nurture our family, our family grows and becomes stronger and thus, helps us better serve our community. In addition, CRG nurtures our team. We work hard to create an equitable, positive, and fun experience for all staff. We will invest as much in you as you invest in us, and are focused on not only having a cohesive and efficient team but in creating leaders.

As a valued member of our team your compensation package would include:

• $60-70k annually 
• Medical, dental and vision plans
• Retirement savings plan with 3% match
• Paid time off
• Free meals and employee discounts
• Annual all staff celebrations/parties  

This is where you come in…

Your Impact

As CRG’s Assistant General Manager your core responsibility will be to create and maintain a positive environment for both staff and guests. As the Assistant General Manager you will collaborate with the General Manager to manage costs, implement and uphold policies and procedures, and supervise all Front the House (FOH) staff and Back of House (BOH) staff. 

Responsibilities of the job include but are not limited to :

Operations & Performance

• Provide operational leadership and management coverage across assigned CRG locations based on business needs.
• Step into assigned stores to support daily operations, maintain company standards, and ensure consistent execution of service, food quality, and hospitality.
• Adapt quickly to the needs, team dynamics, and operational priorities of each assigned location.
• Support implementation of company procedures, operational standards, daily checklists, and required shift processes.
• Monitor service flow, staffing, and operational needs during shifts and make adjustments as necessary.
• Help identify and resolve operational or technology issues, escalating more complex concerns to the appropriate leadership.

People & Leadership

• Serve as a flexible leadership resource across locations, supporting General Managers and store leadership teams as needed.
• Represent a unified management team and maintain consistent expectations, standards, and communication across all CRG locations.
• Lead by example through professionalism, accountability, poise, and compassion.
• Coach, mentor, and provide constructive feedback to team members while supporting a positive and engaged work environment.
• Assist with hiring, onboarding, training, and employee performance management in partnership with store and executive leadership.
• Provide leadership coverage in the absence of a General Manager and help ensure effective team operations during transitions or staffing gaps.

Financial Management

• Support labor and COGS management across assigned locations through effective scheduling, staffing, and shift execution.
• Help identify opportunities to control labor, reduce food waste, and improve operational efficiency.
• Execute shift-level staffing decisions, including breaks and shift adjustments, in alignment with company guidelines and business needs.
• Support accurate execution of management and tip-pool eligible hours according to company standards.

Guest Experience

• Champion CRG’s hospitality standards and ensure consistent guest experiences across all assigned locations.
• Maintain an active floor presence and participate in service, particularly during peak periods or periods of operational need.
• Coach team members on CRG’s service model and online ordering systems while reinforcing hospitality standards.
• Engage with guests and proactively identify opportunities to enhance their experience.
• Assist with resolving guest concerns and complaints professionally and effectively.

Safety, Compliance & Facilities

• Support consistent compliance with CRG’s health, safety, sanitation, food safety, and operational standards across assigned locations.
• Help ensure stores meet or exceed Health Department and food safety requirements and maintain inspection readiness.
• Reinforce company policies, procedures, and safety expectations with store teams.
• Identify and communicate facility, equipment, maintenance, or safety concerns to the appropriate leadership.
• Support clean, safe, organized, and welcoming restaurant environments across all assigned locations.

What You’ll Bring 

• 2+ Years Management experience
• Supervision and mentorship skills
• The ability to work both autonomously and as a team
• A thirst to learn, develop oneself, and an openness to constructive criticism
• Experience working with diverse teams
• Conversational Spanish skills preferred but not required
• Commitment to CRG’s mission and values

Centro Restaurant Group is an equal opportunity employer

We value diversity, inclusion and belonging at Centro Restaurant Group (CRG). CRG does not discriminate against any employee or applicant on the basis of race, color, creed, religion, national origin, sexual orientation, gender identity or expression, physical or mental disability, age, marital status,  familial status, or veteran status.