Principal Product Marketing Manager

Parloa’s mission is to make every customer conversation feel effortless for both customers and the companies serving them. As agentic AI accelerates, Parloa is shaping the foundation of a new era in customer experience – one where customer support is no longer transactions, but meaningful exchanges. It is not just a vision; Parloa has powered over one billion interactions between global enterprise brands and their customers, with companies like Booking.com, HealthEquity, Allianz, SAP, Barmenia Gothaer and TUI already deploying Parloa at scale. About the role At Parloa, our AI agents turn customer conversations into lasting loyalty. As a Principal Product Marketing Manager you will be a primary architect of how Global 2000 companies rethink their entire customer experience infrastructure. You aren’t just marketing AI; you are defining the new standard for human‑AI interaction in the enterprise. You will play a crucial role in developing go‑to‑market (GTM) strategies, launching marketing initiatives, empowering sales efforts, creating thought leadership, digging into market data, and establishing a thorough understanding of customers and competition. You will be expected to communicate with confidence and authority, think and act strategically, operate autonomously, and collaborate seamlessly across departments and time zones. Areas of ownership Lead product marketing efforts in support of our commercial teams as they continue to land 7‑figure deals; define Parloa’s overall market narrative, own the evolution of our ICP, and architect value frameworks and ROI narratives. Develop compelling content to support sales initiatives and joint marketing with partners, serve as the expert for enablement sessions, and guide communication efforts across multiple audiences and channels. Drive our ecosystem’s go‑to‑market strategies, empowering sales and partnership teams with sophisticated use cases and proof points based on research, and infuse competitive differentiators in collaboration with the Competitive Intelligence team. Amplify our thought leadership on AI agents and AI agent platforms: source ideas, translate technical concepts into the language of our buyers, create and/or collaborate on content, and speak on webinars and at events. Lead strategic “big bet” initiatives by taking the helm on high‑stakes cross‑functional projects that help us keep growing revenue 3X. This might include key deal cycles, industry‑defining research, strategic partner engagements, or executive event participation. Who you are 8 years of experience in Product Marketing roles, or 10 years of experience working alongside a PMM team in related roles such as sales enablement or B2B direct marketing. You should have a deep Product Marketing playbook. A proven track record of supporting enterprise sales teams with storylines, collateral, enablement, and executive‑level deal support. When Sales or Partnerships need the big guns, they look to you for guidance. Whether it’s on webinars, at company events, or training the whole Sales team on new products and initiatives, you can capture an audience’s attention. Ambidexterity for both strategy and tactics. You’ve crafted a strategic narrative in collaboration with executive stakeholders, and also created visually appealing sales collateral from top to bottom. Why Parloa We’re at the beginning of a new era in customer experience, one where AI doesn’t just respond, but understands, reasons, and takes action. We’re building agentic AI that enterprises trust with their most important customer moments: complex questions, high volumes, real stakes. When millions of people reach out to a brand, those interactions aren’t just support tickets; they’re defining experiences. We’re here to raise the standard: making every conversation seamless, intelligent, and genuinely helpful. If you care about shaping how businesses and customers connect at scale—and want your work to matter in real, everyday moments—this is where you do it. At Parloa, ownership isn’t a buzzword; it means being accountable for outcomes, not just tasks. We operate in a category that’s evolving fast, where the bar is high, and the problems are complex. We hire people who think in solutions, communicate with clarity, and follow through. People who are comfortable making decisions, taking responsibility, and raising the standard for themselves and those around them. We’ve grown beyond the earliest startup phase, but we’ve kept the intensity: fast execution, direct feedback, and a strong expectation to contribute meaningfully from day one. Backed by leading global investors such as General Catalyst, EQT Ventures, and Altimeter Capital, we are scaling with a clear ambition: to become the global category leader in enterprise‑grade conversational AI. Salary OTE Salary Range – $210,000 – $250,000 USD + Equity Equal Employment Opportunity We provide equal opportunities to all qualified applicants regardless of race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics. #J-18808-Ljbffr