Senior Sales Operations Analyst

Job Description

Job Description

Position Title: Senior Sales Operations Analyst

 

Base Salary: $70,000 to $99,300 annually DOE

Benefits: Medical, dental, vision, 401k, flexible spending account, paid sick leave and paid time off, parental leave, quarterly performance bonus, training, career growth and education reimbursement programs.

 

Ziply Fiber is a local internet service provider dedicated to elevating the connected lives of the communities we serve. We offer the fastest home internet in the nation, a refreshingly great customer experience, and affordable plans that put customers in charge. 

 

As our state-of-the-art fiber network expands, so does our need for team members who can help us grow and realize our goals.

 

Our Company Values:  

 

• Genuinely Caring:  We treat customers and colleagues like neighbors, with empathy and full attention. 
  

• Empowering You:  We help customers choose what is best for them, and we support employees in implementing new ideas and solutions. 
  

• Innovation and Improvement:  We constantly seek ways to improve how we serve customers and each other.
  

• Earning Your Trust:  We build trust through clear, honest, human communication. 
  

 

Job Summary

The Senior Sales Operations Analyst supports the Residential Sales organization by driving operational excellence across performance reporting, incentive administration, and cross‑functional execution. This role blends analytics, systems management, process improvement, and program coordination to ensure accurate sales performance tracking, effective incentive programs, and scalable operational workflows. The analyst serves as a key partner to Sales Enablement, Finance, HR, Business Intelligence, and Sales Leadership.

 

Essential Duties and Responsibilities: 

The Essential Duties and Responsibilities listed below are a range of duties performed by the employee and not intended to reflect all duties performed.

 

Sales Performance Analytics & Reporting

· Produce and maintain daily, weekly, and monthly sales performance reporting using Power BI, Salesforce, Smartsheets, and Excel, including installs, fiber penetration, conversion, cancellations, slippage, and churn trends.

· Conduct cohort, ramp, tenure, attrition, and incentive effectiveness analyses to support leadership decision‑making.

 

Sales Incentives & Commissions Administration

· Administer and audit sales incentives, commissions, SPIFFs, flash incentives, backend referrals, payroll exceptions, and rewards programs, ensuring accuracy, compliance, and audit readiness.

· Serve as subject matter (SME) expert and operational partner for incentive and rewards platforms. (Salesforce SPIFF tools, Buyapowa, Awardco, CDP, Smartsheets).

 

Sales Operations Execution & Process Management

· Manage core residential sales operational workflows, including quota tracking and edits, sales processing, ramp processing, order integrity, and account uploads.

· Perform auditing, QA reviews, and troubleshooting related to commissions, ECP documentation, disciplinary tracking, job requisitions, and sales order integrity.

 

Operational Governance, Systems & Cross-Functional Support

· Maintain and govern standard operating procedures (SOPs), policies, documentation libraries, and change‑impact assessments.

· Maintain and administer operational tools and systems, including Smartsheets, SharePoint, Power BI dashboards, and access management.

· Provide operational and analytical support to Sales Enablement, Finance, HR, Business Intelligence, and CX leadership partners.

· Support leadership meetings, all‑hands sessions, advisory boards, sales events, and operating rhythms through reporting, presentation development, logistics, and follow‑up actions.

· Support permit research, ordinance gathering, documentation, and compliance activities as required.

 

Other Duties

· Performs other duties as required to support the business and evolving organization.

 

Required Qualifications: