Customer Service Representative (Seasonal)

Customer Service Representative/Verification

Location: In office located in Fort Lauderdale, FL

Status: Part Time W-2

Dress code: Business Casual, Casual Fridays

About Us

Allied Services Group (ASG) is growing and we are looking for Customer Service/Verification Representatives to join our dynamic team. Allied Services Group provides customer support services to a rapidly growing technology-driven insurance sales organization.

At Allied Services Group, we recognize that our most valuable asset is our people. We prioritize creating an inclusive and diverse workforce, where every individual feels valued, respected, and empowered.

The Opportunity

• You will provide excellent customer service by answering incoming calls and responding to customer inquiries in a fast-paced environment.
• You will be the first point of contact to greet customers in a friendly, professional manner.
• You will be navigating and resolving customer questions, requests and disputes in a positive, timely and efficient manner.
• You will stay up-to-date on product knowledge and company policies, You will accurately document client interactions and information which is crucial for maintaining records and ensuring the quality of care.
• You will be working in a collaborative setting with support from your senior leaders and colleagues.
• You will verify prospective members' personal information and confirm plan selection in compliance with company and regulatory guidelines.
• You will read and document required medical or eligibility-related questions as needed.
• You will schedule and process premium payments in accordance with enrollment guidelines.
• You will maintain quality standards by consistently scoring at or above 85% on evaluations and compliance reviews.
• You will facilitate policy enrollments.

Skills and Experience

• Active Listening
• Clear & Professional Verbal Communication
• Reading Comprehension
• Documentation skills: Accurate, detailed notes in CRM or enrollment systems while handling calls.
• Reliability, flexibility, and a willingness to learn
• Strong interpersonal and communication skills - especially over the phone.
• Typing Speed & Accuracy: At least 40 WPM with minimal errors.
• Problem Solving Skills
• Time Management and Organization
• Tech Savvy and able to troubleshoot technical issues.
• Detail Oriented & Diligent
• Patience & Empathy
• Resilience & Stress Tolerance
• Adaptability : Comfort with shifting schedules (especially around Open Enrollment).
• Interest in and ability to learn Health Insurance industry concepts and vocabulary
• Prior call center experience is desirable but not required.

Location & Hours

• Our office is located in Fort Lauderdale, Florida. We are looking for someone that can commute to our Office for scheduled shifts.
• Shift hours can be between 4 hours daily, shifts are based on your availability and business needs.
• Please note: During OPEN ENROLLMENT PERIOD (November to January) there may be extended hours and possible weekend shifts.

Compensation

Our Customer Service/Verification Representative Position position starts at $17.25/hr/weekly. There are plenty of opportunities for advancement during and past your 3 month probationary period.

Benefits

• Competitive Compensation + Earned Spiffs
• Dive into hands-on paid training from our leadership team
• Great Career development opportunities
• Monthly Team Lunches

The Interview Process

• Step 1: Phone screen with our HR Team
• Step 2: Video Interview
• Step 3: In-person interview

How We Hire

Allied Services Group is committed to a fair and equitable hiring process for all candidates. To ensure that each candidate's journey is consistent and the selection process is unbiased, the team at Allied Services Group will not be responding to any personal messages regarding this role or other opportunities.

Allied Services Group is a proud equal opportunity workplace that is committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.

Allied Services Group is committed to developing an inclusive, barrier-free recruitment process and work environment. Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.