Treasury Management Client Service Specialist

Treasury Management Client Service Specialist Zions Bancorporation’s Treasury Management Operations team seeks a Client Services Specialist to deliver exceptional customer service to Treasury Management clients across a range of product areas. Responsibilities Provide exceptional customer service to Treasury Management clients via telephone or email. Handle questions or problems related to Treasury Management products, including collections, disbursements, information reporting, fraud protection, account analysis/billing, and merchant services. Create Salesforce cases for each client issue, ensure timely response, complete follow‑up within department expectations, and document activity and resolution in the case. Identify the root cause of errors and appropriately escalated issues to supervisors. Proactively reach out to clients when issues occur to provide workaround solutions. Work with clients when fraud occurs on their accounts, securing affidavits, facilitating recalls of transactions, and coordinating updates. Troubleshoot customer issues by conducting research in internal Treasury systems. Qualifications Working knowledge of treasury and cash management products, procedures, services, accounting, financial and account analysis. High School diploma, GED, or equivalent education and some experience in banking, bank operations, products, accounting or equivalent. Strong customer service, problem‑solving, and communication skills (verbal and written). Ability to work well with clients and team members. Good attention to detail and accuracy. Good organizational and time‑management skills. Proficiency in Microsoft Office (Word, Excel) and related systems. Benefits Medical, Dental and Vision Insurance – start day one. Life and Disability Insurance. Paid Parental Leave and Adoption Assistance. Health Savings Account (HSA), Flexible Spending Account (FSA) and dependent care accounts. Paid Training, Paid Time Off (PTO) and 11 paid federal holidays. 401(k) plan with company match and profit sharing. Mental health benefits including coaching and therapy sessions. Tuition Reimbursement for qualifying employees. Pay range (depending on location and experience): $17‑28/hr Location and Schedule This position is full‑time in office with variable schedule options. Available office locations include: Chandler, AZ Las Vegas, NV Houston, TX Midvale, UT Apply now if you have a passion for impactful outcomes, enjoy working collaboratively with co‑workers, and want to make a difference for the clients and communities we serve. This position will be open until filled. All candidates, including those with criminal histories, will be considered for employment. A background check consistent with FDIC Section 19 regulations will be completed for any candidate who accepts a conditional job offer. Because Zions Bancorporation is a financial institution, all positions are subject to FDIC guidelines and any job duties have a direct relationship to a candidate’s criminal history. Zions Bancorporation, National Association is an equal employment opportunity employer and prohibits illegal discrimination. We extend equal employment and advancement opportunities to all employees and applicants for employment, without regard to race, color, religion, age (40 and over), sex, pregnancy, gender, disability, national origin, ethnic background, citizenship, protected veteran status, military service, sexual orientation, gender identity, genetic information or any other characteristic protected by applicable federal, state or local law. The company’s policy does not discriminate because of a person’s relationship or association with a protected veteran. This includes spouses and other family members. Zions safeguards the fair and equitable treatment of protected veteran spouses and family members with regard to all employment actions and prohibits harassment of applicants and employees because of their relationship or association with a protected veteran. #J-18808-Ljbffr