Welcome Center Specialist

Welcome Center Specialist

The Children's Museum of South Dakota sparks imagination and learning for all children and their grown-ups through play, creativity, and discovery. CMSD seeks to transform the world by inspiring generations to love learning and to believe that life is full of possibilities.

Our Welcome Center Specialists provide a welcoming and inclusive environment for our guests, ensuring that every visitor has a positive first impression and memorable experience from the moment they arrive. This role demonstrates excellent customer service, acts as a resource for guests, and promotes Museum attendance, membership, exhibits, programs, events, and gift shop purchases.

Key Responsibilities:

• Promote a culture of hospitality and customer service at the Welcome Center to provide a friendly, professional, and efficient guest experience.
• Proactively build understanding and familiarity with all Museum services, programs, events, membership benefits, and gift shop products to act as a resource for guests and promote Museum experiences.
• Foster positive interactions with children and their grown-ups.
• Process daily admissions, membership sales, gift shop purchases, and program registrations and arrivals.
• Maintain a clean, well-organized, and inviting Welcome Desk environment that creates a positive visual first impression for all guests.
• Serve as a primary point of contact for visitor inquiries, complaints, and special requests, resolving issues promptly and effectively.
• Support memorable, engaging experiences for groups, such as field trips, birthday parties, and community organizations.
• Assist in the delivery of off-site programs and outreach experiences that extend the Museum's impact beyond its walls.
• Assist with gift shop inventory sorting, storing, and restocking.
• Other duties as assigned.

Qualifications:

• Shows a passion for and commitment to our mission, vision, and values.
• Previous customer service experience preferred.
• Ability to create welcoming guest hospitality and provide positive customer service.
• Team player with ability to collaborate and cooperate.
• Great attention to detail.
• Excellent written and verbal communication skills.
• Strong organization and ability to accomplish tasks and meet deadlines.
• Self-motivated and able to work independently.
• Familiarity with basic computer office software and/or point of sale systems.

What We Offer:

• Starting salary range of at least $15.00 per hour and will be evaluated commensurate with experience and qualifications. This is a non-exempt position.
• Benefits include an Association of Children's Museums (ACM) Reciprocal Membership, discount onsite at Caf Coteau and Play Central Toys and Books, professional and career development, and a playful environment.

Work Environment:

• This role must be completed onsite and some flexible scheduling options may be available.
• Scheduled shifts include evenings, weekends, and some holidays.
• Part-time commitment requires a minimum of 8-10 hours per week.
• This position reports to our Welcome Center Manager.

The Children's Museum of South Dakota celebrates diversity and is committed to creating an inclusive environment where employees of all race, color, religion, marital status, age, gender, national origin, disability, sexual orientation, and veteran status feel welcome.