Project Management Specialist - Heavy Capital Equipment

Biesse America is seeking a highly organized and technically driven professional to support the coordination of heavy capital equipment installations, commissioning activities, maintenance interventions, and customer support operations. This role serves as a key liaison between customers, Field Service Technicians, internal departments, and HQ teams to ensure projects and service activities are completed safely, efficiently, and on schedule. Key Responsibilities Manage assigned project documentation tasks, including contributing to installation timeline estimates, coordinating project stakeholder assignments, flagging contractual constraints, tracking shipment dates, and compiling spare parts lists for the overall project. Coordinate technical teams for project installation; execute and maintain Systems Lines delivery, installation, and commissioning schedules as directed by the Project Manager Installation. Organize and execute remote or on-site support logistics for Field Service Technicians (FSTs), collaborating with internal departments in the USA and HQ under the direction of the Project Manager Installation. Identify, document, and escalating Systems Lines troubleshooting issues to the Project Manager Installation or Technical Services team; execute corrective actions as directed and within defined parameters. Support customer lines uptime by executing scheduled FST activities and tracking repair progress through to machine acceptance (SAT); escalat e unresolved issues to the Project Manager Installation. Coordinate Systems Lines installation and warranty interventions, tracking progress and escalating delays or risks to the Project Manager Installation. Execute Systems Lines maintenance contract activities and billable interventions as scheduled, ensuring timely completion and accurate documentation. Prepare and submit service quotations for review and approval, ensuring accuracy and timely delivery. Execute scheduling and dispatch of Work Orders to the appropriate technician using the skills matrix. Coordinate and attend regular meetings with customers, internal departments, and HQ to support alignment with customer expectations; track outcomes using a Kaizen journal and report status to the Project Manager Installation. Attend weekly meetings with Sales and Logistics to ensure up-to-date progress reporting across all activities. Qualifications Minimum 3 years of project management experience Must be fluent in English Bilingual in Italian is a plus! Technical Skills Minimum 2-3 years in project coordination, service team support, or production planning Minimum 2 years with woodworking with the following applications - CNC machining, 5-axis, edgebanding, sizing, milling, and/or drilling Experience in reading machine plant layout Preferred Qualifications Prior experience with Salesforce for Service or similar CRM platform #J-18808-Ljbffr Biesse