Concierge

Modern Work ConciergeHybrid; Raleigh North CarolinaThanks for the click. We know your time is valuable so we will get right to it.We've amassed some of the best and brightest minds in cyber security who are passionate about protecting the digital world. Our team blends advanced technology alongside deep expertise to tackle the toughest cyber threats out there. Put simply, our mission is to stay ahead of the curve and create a safer digital landscape for our partners, and we think adding a Modern Work Concierge will up our cyber game.The Modern Work Concierge plays a pivotal role in educating clients about the latest updates and features within the Microsoft ecosystem. This includes conducting training sessions, facilitating workshops, and providing ongoing support to ensure clients can fully leverage the tools at their disposal. The position also involves participating in proactive operational review of client environments to identify potential areas for improvement and recommend tailored solutions that align with their business goals.Furthermore, the Modern Work Concierge is expected to stay current with industry trends and best practices, participating in continuous learning opportunities and professional development. By doing so, they can offer informed guidance and innovative strategies that anticipate future challenges and opportunities. This forward-thinking approach not only strengthens client relationships but also reinforces SilverSky's reputation as a leader in providing cutting-edge security and technology solutions.What you'll be doing.Educate customers on solutions and best practices to increase service value and drive an increase in monthly average users.Interface with the SilverSky Service Desk to ensure that client needs are being adequately met.Work closely with the Sales and Account Management organization to identify revenue opportunities through upsell of new services and internal cross-sell opportunities.Develop strong relationships with other divisions within SilverSky and act as a Client Zero Modern Work Champion.Provide feedback on internal processes and best practices to continually improve customer experience.Maintain and expand knowledge of SilverSky's MWIS services and understand upcoming technologies that relate to these services.Assist with the configuration, and support of Entra ID, Teams, the Office suite and other SilverSky & Microsoft Modern Work Solutions.Provide expert advice on licensing for Microsoft 365, Azure, and Power Platform, ensuring clients maximize their investments and comply with licensing agreements.Participate in regular reviews and audits of client environments to identify opportunities for optimization and cost savings.Stay updated on the latest developments in Microsoft 365, Azure, and Power Platform to provide clients with cutting-edge solutions and recommendations.Collaborate with Customer Care to ensure clients receive personalized attention and support, even for issues outside the scope of Modern Work & Identity Security.What does it take to succeed in this role?Strong organizational, communication, problem-solving, and task management skills.Familiarity with SilverSky's recurring and consulting services such as: Managed Modern Work, Secure Copilot, Managed Microsoft MxDR.Expertise in Microsoft 365, Azure, and Power Platform licensing and best practices.Ability to build and maintain strong client relationships, ensuring high levels of customer satisfaction in the operational loop.What are desirables?Minimum of 3 years of experience selling and supporting complex Modern Work solutions, providing project management, or a degree in business or IT, or the international equivalent.Experience with Microsoft 365 & Azure is required.Experience with Power Platform desiredIn addition to your technical expertise, we expect respect, opinions, and thoughtful inputs.Work ArrangementThis is a hybrid position based in the United States. Candidates must be available to work onsite as required.At this time, we are unable to provide visa sponsorship. Applicants must be legally authorized to work in the United States and must not require current or future employment visa sponsorship.How we work.Our 3 values define how we operate internally as well as externally:Vision - We embrace a forward-thinking mindset. Our team has a clear and inspiring picture of the future that helps drive our decisions towards creating and delivering world-class security services.Velocity - We have a bias for action. We move swiftly and with purpose toward our goals and objectives and can easily adapt (and adjust) along the way.Vigilance – We foster a culture of proactive awareness for our company and our customers, who trust us to be an extension of their team. We are always looking for areas where we can innovate, improve, fix, transform and revolutionize, which ensures the protection, safety and success of everyone at SilverSky.Individuals that can act intelligently and confidently without an ego will thrive.If this opportunity sounds interesting and you are passionate about redefining how the world thinks about cyber security, we want to hear from you.Apply now if you are interested in learning more about how we can change the rules of engagement, together.About SilverSkyWe are a global cyber security company with more than 20 years of professional experience in the industry. Our 300+ employees are on a mission to protect our customers with comprehensive, adaptive security services that maximize technology and automate responses, while empowering security analysts to hunt for threats, react and respond immediately. It's the human enhanced response that differentiates SilverSky and allows us to create the most comprehensive managed detection and response (MxDR) solution in the industry by delivering on our Vision, Velocity, Vigilance philosophy.