Director, Training

Dave & Buster's Management Corporation, Inc. Director, Training Apr 15, 2026

$128K - $170K

Job Description The Director, Training leads the strategy, design, and execution of enterprise learning, leadership development, and talent systems that drive operational excellence, leadership capability, and a best-in-class guest experience. This role oversees field training, organizational development, and learning & development to ensure all programs are strategically aligned, effectively designed, and consistently executed across the organization. As the connection between Support Center strategy and in-store execution, this leader ensures every training solution not only builds capability but also reinforces a culture where team members deliver memorable, high-energy, and guest-first experiences. Key Responsibilities 1. Training Strategy & Business Alignment Define and lead the overall training strategy aligned to business goals, operational priorities, and brand standards Establish a clear vision for how training drives Guest experience and hospitality behaviors, leadership capability and bench strength, and operational excellence and consistency Partner with senior leaders to identify capability gaps and prioritize high-impact learning initiatives Establish a clear roadmap for leadership development, onboarding, and operational training 2. Team Leadership & Functional Alignment Lead, coach, and develop a high-performing team including instructional design, LMS and learning technology, and field training execution. Create clear roles, accountability, and ways of working across the team Ensure strong alignment between content design, system deployment, and field execution Influence leaders across the business to take ownership of training and development within their teams 3. Instructional Design & Content Strategy Set standards for instructional design, ensuring content is: Operationally relevant (FOH/BOH application) Engaging and scalable Aligned with adult learning principles and rooted in guest-centric behaviors Lead development of training for new initiatives & systems Ensure existing training materials are up-to-date, accurate, and relevant Ensure consistency across brands while allowing for operational flexibility Ensure effective deployment, tracking, and reporting of all training programs Leverage LMS data to measure adoption, completion, and effectiveness Partner with LMS SME to continuously improve user experience and functionality Drive innovation in how learning is delivered (microlearning, mobile-first, in-the-moment tools) 5. Field Training Integration & Execution Ensure training translates effectively from design to real-world execution in the field Partner with Field Training Manager to: Validate that hospitality standards are being demonstrated—not just understood Reinforce training during key moments (menu launches, peak seasons, new initiatives) Coach leaders on how to model and reinforce hospitality behaviors with their teams Establish feedback loops from field to continuously improve training 6. Training Project Lifecycle Management Establish enterprise processes for training intake, prioritization, and execution Ensure all initiatives are delivered with clear timelines and accountability, strong stakeholder alignment, and operational readiness Balance competing priorities to focus on highest-impact initiatives 7. Measurement, Insights & Continuous Improvement (Owns) Define and track key training success metrics: Guest experience (OSAT, feedback trends) Team member engagement and retention Operational performance and sales Use data and insights to continuously refine training strategy and improve effectiveness Qualifications 10+ years of experience in Learning & Development, Training, Operations, or related field 5+ years of leadership experience managing multi-functional training teams Experience in hospitality, restaurant, retail, or multi-unit environments strongly preferred Proven ability to build and execute enterprise-level learning strategies Strong understanding of: Instructional design and adult learning Operational execution in guest-facing environments Learning technologies and LMS platforms Demonstrated ability to influence senior leaders and drive cross-functional alignment Strong business acumen and ability to connect training to measurable outcomes Strong project management and prioritization skills What’s in it for me? Exclusive discounts on food and games at D&B & Main Event Paid Time Off (PTO) that increases with tenure 11 Company Holidays (Including your Birthday) & 2 Floating Holidays per year Medical, dental, vision and voluntary benefits Part Time/Full Time benefits available Livongo and Telehealth benefits 401k with company match following 6 months of employment Employee Assistance Program (EAP) Offerings Work out facility on-site Employee Power Card | Free Video Games Salary Range 127800 170000 We are an equal opportunity employer and participate in E-Verify in states where required. #J-18808-Ljbffr Dormont Manufacturing Co