Assistant Branch Manager

Assistant Branch Manager

Hollywood, FL, United States

Momentum Financial Services Group (formerly Money Mart Financial Services) is a leading North American financial services company and one of Canada's top non-prime lenders. For more than 40 years, we've committed to helping consumers and business owners access the money they need when they need it most, meeting people where they are and helping close the gap between their financial needs and goals.

Through our trusted Money Mart® brand in Canada and United States, we proudly serve customers across a network of over 400 retail locations and growing digital channels. Our products and services include personal lending, payday loans, installment loans, cheque and check cashing, money transfers, prepaid cards, currency exchange, and other everyday financial solutions for individuals and businesses.

At Money Mart, we understand that not every customer fit with-in traditional banking or prime lending models. That's why our teams look beyond the credit score to provide accessible, responsible financial solutions with respect, transparency, and care. Whether customers visit us online, in branch, or through our mobile app, we focus on delivering practical support, clear information, and service that helps people and business owners move forward with confidence.

We believe in giving back to the communities where we live and work. With the generous support of our customers and team members, we proudly contribute each year to local charities and nonprofit organizations, while also using our time and talent to serve local communities across Canada and the United States.

Our people are at the heart of our business. We're committed to building inclusive teams, supporting the communities where we live and work, and creating a workplace where employees can grow, make an impact, and help customers navigate everyday financial needs. If you're passionate about customer service, relationship building, and helping consumers and business owners access financial solutions when they need them most, you'll find a meaningful career with Momentum Financial Services Group.

What we Offer:

• Market competitive Pay
• Monthly bonus potential based on the operational success you drive

Other Benefits Include:

• Comprehensive Medical/Dental Benefits
• Competitive Paid Time Off
• Plan for your future with our group Retirement Options
• Education Reimbursement Program to invest in your education and career growth.
• Exclusive Perks through Perkopolis - enjoy special discounts and offers.
• Free company services including cheque cashing, money orders, Telpay/bill payment, and prepaid Mastercard.
• Discounted company services including foreign exchange and Koodo services.
• And Much More!

Branch Location: 240 State Road 7

General Function:

Assistant Branch Managers help the Branch Manager lead the day-to-day success of a Money Mart branch while staying hands-on with customer service, sales, financial service transactions, cash controls, compliance, and daily branch operations.

Reporting to the Branch Manager, this role supports branch profitability, customer experience, recruitment, training, coaching, performance management, and operational execution. Assistant Branch Managers help Team Members deliver friendly, accurate, and compliant service, achieve individual and branch goals, and may step in to perform Branch Manager duties in the Branch Manager's absence.

Retail Team Members generally perform their duties within a secured work area protected by bullet-resistant glass and a controlled-access mantrap. Once hired, all retail Team Members complete an internal multi-week Ready to Work Alone (RTWA) certification before working independently.

Duties/Responsibilities:

• Provide a high-quality customer sales experience by performing and overseeing customer transactions, answering questions, educating customers, and selling financial services/products.
• Assist in driving strategic goals and sales targets of the branch by maximizing sales, reviewing branch and individual sales performance, identifying cross-selling and referral opportunities, managing collection efforts, and controlling expenses.
• Promote, recommend, and process loans, credit cards, check cashing, money transfers, money orders, bill payments, and other related products and services based on the customer's needs, financial circumstances, and applicable company policies and regulatory requirements.
• Clearly explain product and service features, benefits, fees, repayment terms, payment options, renewals, refinancing options, and other important information using approved marketing materials.
• Collect, review, verify, and document required customer identification, financial, application, and supporting information to process products and services, ensuring all applications/transactions are complete, compliant, and accurately recorded.
• Monitor and maintain accurate customer data, loan/credit files, account notes, and transaction records in all required systems to limit errors and support compliant branch operations.
• Contact customers over the phone with past due balances and negotiate payment terms and schedules within authorized guidelines.
• Resolve customer concerns at the branch level where possible and escalate to the Branch Manager and District Manager when required.
• Assist in protecting company assets and maintaining strong Quality Assurance standards by supporting adherence to safety, security, Loss Prevention, customer service, Global Audit, and company policy requirements. Work with the Branch Manager to coach employees, address deficiencies, and support corrective action where needed.
• Assist in ensuring branch compliance with Know Your Customer (KYC), Anti-Money Laundering and Anti-Terrorist Financing (AML/ATF), privacy, consumer-protection, Recordable Transaction, fraud-prevention, cash-handling and record-keeping requirements.
• Assist in monitoring daily cash and inventory control, including all cash handling, POS and financial service transactions, cash drawer reconciliation, to ensure all compliance measures are met, and variances are minimized.
• Assist with operating plans, staffing, recruitment, onboarding, training, scheduling, coaching, performance reviews, and employee development.
• Support Team Member growth, engagement, and retention by providing ongoing supervision, feedback, and coaching. When needed, work with the Branch Manager to address performance concerns.
• Work with the branch team to maintain branch appearance for a customer-ready environment; oversee opening and closing procedures and complete required paperwork accurately in adherence with company standards.
• Understudy and perform Branch Manager functions in the Branch Manager's absence.
• Complete all other job-related duties as directed by Management.
• Maintain availability to work peak branch hours, including evenings and weekends.

Education:

• High School Diploma or equivalent.

Experience:

• Two or more years of experience in customer service, sales, cash handling, retail, financial services, or a similar role.
• One or more years of leadership, supervisory, team lead, or management experience is considered an asset.
• Hands-on experience with POS transactions, financial service transactions, cash handling, reconciliation, opening/closing, customer transactions, and sales goals.
• Track record of achieving or supporting sales goals, customer service results, collection efforts, expense control, and branch operating targets is preferred.
• Experience supporting interviewing, onboarding, training, coaching, employee development, performance reviews, or performance management is considered an asset.
• For Internal Applicants: successful completion of the company's LEAD Program and Coach Certification Program.

Skills:

• Ability to support, coach, motivate, and develop Team Members while contributing to engagement, retention, recruitment, selection, and performance management.
• Working-manager mindset with the ability to lead the branch while supporting customer transactions, lending/credit application processes, cash handling and operational coverage when needed.
• Sales-driven and customer-focused approach with the ability to identify customer needs, recommend appropriate products and services, support cross-selling, and contribute to branch sales performance.
• Commitment to customer service excellence, including the ability to build rapport, answer questions, resolve concerns, and support a positive customer experience.
• Strong problem-solving skills with the ability to assess customer, employee, and operational concerns and support practical solutions in a timely and professional manner.
• Ability to help organize and support daily branch operations, including staffing coverage, customer experience, sales performance, cash control, collections, compliance, and expense awareness.
• Excellent organizational, time management, prioritization, and multitasking skills with the ability to perform effectively under pressure in a fast-paced environment.
• Ability to support collection activities, negotiate payment arrangements within authorized guidelines, and reinforce collection expectations with Team Members.
• Proficient with Microsoft Office software (Excel, Word, and Outlook)
• Strong communication and interpersonal skills, with proficiency