Amazon Connect Platform Architect & Ops Leader
VSG Business Solutions LLC
VSG Business Solutions LLC is seeking an experienced Amazon Connect Administrator to design, implement, and maintain contact flows, routing profiles, queues, and real-time/historical metrics. You will manage agent security profiles, permissions, and access controls, while ensuring high availability of the Connect instance. You will provide architectural guidance, explore automations (Lambda, Lex, Contact Lens), document SOPs, and mentor the team to scale Connect operations for future growth. #J-18808-Ljbffr VSG Business Solutions LLC
Vacancy posted 1 day ago
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