Service Advisor

Service Advisor This role exists to help customers make clear, confident decisions about their vehicles without pressure or confusion. As a Service Advisor at Bob's Main Street Auto & Towing, you act as the bridge between the customer and the technician, translating complex information into simple, honest guidance. Success in this role isn't measured by selling more, but by building trust and long-term relationships. Your day is focused on listening, explaining, and guiding. You'll greet customers, review inspection findings, help prioritize repairs, and answer questions with patience and clarity. You'll work closely with technicians to understand vehicle needs and communicate them accurately, ensuring customers always know what's happening and why before any work begins. Our Core Values Growth Professionally and personally Accountability We do what we say we'll do Integrity With customers and each other Transparency No games, no guesswork What You Can Expect From Us We believe great work happens when people are supported, respected, and balanced. No nights or weekends Guaranteed hourly pay Monthly performance bonuses Benefits valued at approximately $5.50/hour Paid time off with yearly increases Paid holidays even when they fall on weekends 401(k) with 4% company match Paid training, certifications & continued education Relocation support What Success Looks Like in This Role As a Service Advisor, you're the bridge between our customers and our techniciansand one of the most trusted voices in the building. Prioritize customers and ensure they feel informed, respected, and confident Educate and guide customers on vehicle maintenance and repair decisions Communicate clearly with technicians and customers throughout the repair process Deliver excellent service in person and over the phone Work collaboratively within a team environment Maintain a clean, safe, and professional workspace Follow all safety procedures and use provided safety equipment Adapt to change with a positive, high-energy mindset Commit to continuous learning and personal development Who Thrives Here You enjoy helping people make informed decisions You value honesty over pressure You want stability and growth You care about doing things the right way If you're ready to join a team that thinks long-termabout customers, employees, and the futurewe'd love to meet you.