Dispatcher

Dispatcher, ProMed

Shift: Night Hours 6pm - 6:00am

Full time - 36 hours one week, 48 the following week - every other weekend

Position Highlights:

• Professional Med Team Ambulance is an Advance Life Support licensed ambulance service.
• Great opportunities for advancement! Come grow with us at Pro-Med!
• Great opportunity to work alongside healthcare professionals.
• We serve together in the spirit of the Gospel as a compassionate and transforming healing presence within our communities.

What will a Dispatcher, ProMed will need:

• Keyboard and typing skills. Computer operation/data entry.
• Emergency Medical Dispatcher (EMD) training and certification within six (6) months of hire.
• Map reading ability, skills and sound knowledge of Muskegon County and Western Michigan.
• Ability to handle and control phone calls with panicked or angry callers calmly and professionally.
• Physical ability to do the job as defined below as it pertains to Computer Aided Dispatch (CAD) usage, detailed reading of maps and monitoring phone and radio traffic.
• Familiar with FCC rules and regulations of the job. Ability to monitor and speak clearly over the radio.
• Ability to maintain a positive attitude under a variety of conditions, and relate appropriately to a variety of individuals.
• Valid State of Michigan motor vehicle operating license, with continued safe driving record.
• HIGH EMOTIONAL EFFORT. Work environment usually hectic with long periods of high stress. Position requires managing multiple tasks in a time critical manner. Frequent overtime.

What will a Dispatcher, ProMed will do:

• Ensure with Field Supervisor and Dispatch Supervisor that appropriate limits are staffed.
• Assign and direct PMT medical and transportation staff; assign available personnel on calls both emergency and non-emergency calls and call-in off-duty personnel as necessary. Dispatch limits.
• Receive and dispatch emergency and non-emergency calls in an appropriate and timely manner.
• Fill open schedule slots and perform other scheduled maintenance as required to keep ambulances staffed.
• Schedule and approve overtime as needed. Give pre-arrival instructions to callers and responding personnel on emergency calls using approved EMD criteria

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.