Customer Service Associate

Job Description

Job Description

Pine Valley Plumbing in Merrimack, NH, is hiring a full-time Customer Service Associate . Enjoy a consistent Monday to Friday schedule with no nights or weekends. You will start working remotely until our new office opens in 2026. If you love helping customers and want to be part of a friendly team, we want to hear from you!

About Our Team:

At Pine Valley Plumbing, we have created a dynamic work culture that values authenticity, efficiency, and a strong commitment to excellence. With more than ten years of dedicated service, our women-owned business has built a solid reputation for reliability, quality, and customer satisfaction. We serve both residential and commercial clients, addressing every issue with expertise and transparency. When you join our team, you will become part of a group that emphasizes work-life balance and supports your well-being while providing opportunities for a fulfilling career in the trade. Help us make a positive impact in the community!

WHAT YOU'LL DO:

As a Customer Service Associate, you will start your day by answering calls from customers, booking jobs, and providing great service. You will schedule and dispatch technicians using FieldPulse, making sure each job is assigned correctly. You'll also follow up with customers about estimates, memberships, and completed jobs. Throughout the day, you'll handle payments, update customer records, and help with basic office tasks while keeping communication smooth within the team to ensure everything runs well for our customers and technicians.

WHAT WE'RE OFFERING:

This full-time Customer Service Associate position offers an hourly pay between $18 and $25/hour .

Benefits:

• Health, dental, life, and vision insurance
• Bonus structure
• PTO
• Growth opportunities
• Uniforms
• No on-calls, nights, or weekends!

You will work from 7 AM to 4 PM, Monday through Friday . Initially, this role will be remote and will transition to in-office work by mid-2026.

APPLY IF YOU MEET THESE QUALIFICATIONS:

• 1+ year(s) of experience using scheduling or dispatching management software (FieldPulse or similar)
• Experience handling customer calls, including rescheduling and coordinating appointments
• Familiarity with FieldPulse or similar platforms (ServiceTitan, Housecall Pro, Jobber, etc.)
• Strong multitasking skills with the ability to manage calls, scheduling, and dispatching simultaneously
• Excellent communication and problem-solving abilities

If you are ready to join our team and make a difference for our customers, please apply using our mobile-friendly application. We look forward to having you on board at Pine Valley Plumbing!

Must have the ability to pass a background check and drug screening test.