Field Engineer

Job Title

Location: Oklahoma City, OK Duration: 9 Months

Responsibilities

Repair laptops and desktops, including activities such as replacing hard drives, motherboards, and keyboards.

Perform whole unit swaps and repair or replace PC peripherals.

Close service tickets in real-time using the company's call management system.

Provide the full range of field engineering support for an assigned base of large/complex clients.

Take complete ownership of onsite service activity.

Perform advanced-level maintenance on all products, including low-complexity installation activities.

Provide technical feedback on equipment, systems, and processes to improve overall service delivery.

Use advanced tools and technical knowledge to resolve client problems and conduct scheduled installs.

Identify and resolve systemic issues within the team.

Proactively support the needs of other team members, providing technical assistance and expertise.

Contribute to improved client services metrics reporting and documentation.

Monitor technical and process issues, informing the manager and/or team on offering improvement recommendations.

Requirements

Must have own reliable car and car insurance.

Minimum 1 year of hands-on experience with laptop and desktop break-fix.

General knowledge of laptop/desktop hardware and software, including basic knowledge of Microsoft applications.

Ability to resolve basic/non-complex problems as directed.

Client and/or governmental clearance may be required.

Police or criminal background verification clearance may be required.

Must be able to complete required product training.

High School Diploma or GED required.

Preferred Skills

Computer-building background experience preferred.

May require technical certification or Associate Degree.

Generally, 2+ years' experience in the area of responsibility.