Senior Manager HR Business Partner, FS Servicing

Overview

Senior Manager HR Business Partner, FS Servicing

At Capital One, we combine the energy and innovation of a technology company with the discipline of a world-class financial institution. We believe that great business outcomes are driven by exceptional people, an iconic culture, and bold talent strategy.

We nurture a work environment where people with a variety of thoughts, ideas and backgrounds, guided by our shared values, come together to make Capital One a great company – and one of the best companies to work for.

The Financial Services HR Business Partner team is looking for a Senior Manager, HRBP to partner directly with executive leaders in Servicing to deliver on people initiatives and talent strategy. The ideal candidate will exhibit strong relationship building, influencing, communication, and problem solving skills; who thrives in a fast paced and collaborative team. 

In this role, you will serve as an embedded business partner, using data, process design, and talent analytics to optimize operational velocity, elevate leadership capability, and drive frontline associate enablement. If you thrive in a high-volume, highly analytical, and tech-forward operational environment, this role provides the platform to drive scalable organizational impact.

We are looking for someone who has proven ability to: 

• Operations-Minded Strategist: You speak the language of operational metrics and frame talent initiatives as direct solutions to business imperatives.

• AI-Fluent Operator: You actively use AI and technical tools daily to accelerate personal productivity and modernize HR workflows.

• Executive Influencer: You possess strong executive presence and can advise, challenge, and align fast-moving leaders using objective data and clear storytelling.

• Agile Change Navigator: You thrive in high-velocity, ambiguous environments, guiding leaders and teams through organizational change with clarity, resilience, and speed.

• Co-Creator & Team Multiplier: You bring business partners and HR peers into the solution design process early, building scalable frameworks for the broader HR ecosystem.

• Low Friction, High Empathy: You balance a relentless drive for business results with high empathy, curiosity, and active listening—fostering an inclusive culture where leaders feel supported.

Your Responsibilities:

Embedded within the client’s leadership team, HRBPs are accountable for leading and delivering strategic talent initiatives, including:

• Drive Business-First People Strategy: Partner with executive leaders to design and execute talent strategies aligned directly to business imperatives.

• Optimize Operational Architecture: Lead complex organizational design and capacity planning across large associate populations.

• Lead Talent Calibration & Succession: Facilitate rigorous talent reviews, performance calibrations, and succession planning to build resilient leadership pipelines and identify high-potential talent.

• Drive Frontline Enablement & Retention: Leverage data and associate feedback to diagnose friction, improve associate enablement, and execute retention strategies.

• Pioneer AI & Future-Skills Workforce Transformation: Actively leverage AI tools, technology, and workforce analytics to modernize HR execution, while serving as a strategic consultant to LOB leaders on workforce AI readiness, AI upskilling roadmaps, and future-skills organizational design.

• Architect Strategic Talent Mobility: Build proactive talent pipelines, career pathing frameworks, and targeted hiring strategies to close capability gaps.

• Executive Storytelling & Advisory: Package talent insights into persuasive business narratives for executives, framing HR decisions around measurable business metrics rather than HR compliance.

• Govern Employment Risk & Well-Managed Practices: Partner with Associate Relations to proactively manage risk, ensure compliance, and maintain a well-managed environment.

• Orchestrate HR Ecosystem Solutions: Collaborate seamlessly with HR Centers of Excellence (Talent Acquisition, Compensation, L&D, People Analytics) to deliver integrated human capital solutions that attract, compensate, and retain top talent.

Basic Qualifications:

• High School Diploma, GED, or equivalent certification 

• At least 5 years of client facing experience OR at least 5 years of consulting experience OR a combination

Preferred Qualifications:

• Bachelor’s Degree or military experience

• MBA or Master’s degree

• Professional Human Resources Certification or Senior Professional Human Resources certification or coaching certification

• 7+ years of client facing experience or 7+ years of consulting experience or a combination

• 6+ years of experience in in Human Resources or Human Capital Consulting 

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.

The minimum and maximum full-time annual salaries for this role are listed below, by location. Please note that this salary information is solely for candidates hired to perform work within one of these locations, and refers to the amount Capital One is willing to pay at the time of this posting. Salaries for part-time roles will be prorated based upon the agreed upon number of hours to be regularly worked.

Plano, TX: $161,500 - $184,300 for Sr. Manager, HR Business Partner

Candidates hired to work in other locations will be subject to the pay range associated with that location, and the actual annualized salary amount offered to any candidate at the time of hire will be reflected solely in the candidate’s offer letter.

This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the Capital One Careers website . Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

This role is expected to accept applications for a minimum of 5 business days.

No agencies please. Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non-discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City’s Fair Chance Act; Philadelphia’s Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.

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Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).