IT Administrator

About Us At Embla Medical, we are a purpose-driven company dedicated to improving people’s mobility through the delivery of Prosthetics, Neuro Orthotics, Bracing & Supports and Patient Care. We do this with compassion and innovation, from how we design our award-winning mobility solutions to how we operate our network of patient care clinics. We are dedicated to providing the best possible care to our patients to help them live Life Without Limitations. About the Role Provide IT Help Desk Support to office based and remote employee population relative to any IT functionality. What You’ll Do Answer questions or resolve computer problems for employees in person, via telephone, via email, via remote tool for external employees. Assemble, install, repair and update all laptops, desktops, mobile equipment (Apple iPads and iPhones) and peripherals. Monitor network connectivity and systems and proactively resolve problems. Installing and configuring client software. Provide training to staff on the use of office technology. Work with other sites on integration and other network issues. Monitor and manage all help desk tickets in a timely and service oriented manner. All employees must be aware, have knowledge and shall have received general training in Quality requirements of Össur. Training takes place in the Onboarding process and in New Employee Orientation. More specific Quality training is job specific. All training related to the quality management system is done in accordance to the Training Management Process (QM1681). Exercises good use of company funds and property within the set guidelines. Maintains an honest and professional attitude as the company’s representative at all times. Contributes to a safe working environment by maintaining own workspace and reporting any potential hazards. Who You Are At least 2 years of previous experience with PC hardware and printer troubleshooting. Ability to support Windows 7, 10 and 11, Office 365. Solid understanding of TCP/IP, DHCP, DNS, Active Directory services, group policy and VPN technologies. Ability to support Citrix Workspace. Strong customer service and troubleshooting skills. Ability to learn new software applications quickly. Ability to support Microsoft Office365 applications. Experience with Windows Terminal Server and/or Citrix. Develop and demonstrate an understanding of customer and business needs. Have strong communication skills, both verbal and written. Preferred ERP, Warehouse, and/or Manufacturing experience. Contact Center experience. Telephony/PBX experience. A+, Network+, MCP. Mobile IT equipment service experience (Apple iPads and iPhones). Why You’ll Feel Good Working Here Global organization with a network of employees around the world. We believe in the importance of people’s growth and development. At Embla Medical we celebrate different ideas, perspectives and backgrounds. Joining Embla Medical is not just taking a job, patients we care for depend on us to help them get back their freedom and livelihood. Competitive Compensation Packages. Medical, Dental, and Vision Benefits. 401(k) Retirement Plan with employer matching contribution. 9 paid holidays. 13 vacation days, birthday and two volunteer day. 8 sick days within your first year of employment. Paid Parental Bonding. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Individuals may need to sit or stand as needed. May require walking primarily on a level surface for periodic periods throughout the day. Reaching above shoulder heights, below the waist or Lifting as required to file documents or store materials throughout the work day. Proper lifting techniques required. May include lifting up to 25 pounds for files, computer printouts on occasion. The US base pay range for this full-time position is $31.46 - $38.88 + benefits + bonus. Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire pay rates. Within the range, individual pay is determined by work location and additional factors, including job‑related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range for your preferred location during the hiring process. Please note that the compensation details listed in US role postings reflect the base salary only, and do not include bonus, equity, or benefits. Embla Medical is committed to sustainable business practices and renowned for positively impacting people’s health and well‑being. Embla Medical is an equal opportunity employer and makes employment decisions on the basis of merit. We want to have the best available individual in every job. Embla Medical’s equal opportunity policy prohibits all discrimination (based on race, color, creed, sex, religion, marital status, age, national origin or ancestry, physical disability, mental disability, military service, pregnancy, childbirth or related medical condition, actual or perceived sexual orientation, or any other consideration made unlawful by local laws around the world). Embla Medical is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all individuals involved in the operations of Embla Medical and prohibits discrimination by any employee of Embla Medical, including supervisors and co‑workers. #J-18808-Ljbffr