CX Operations Lead - Escalations & Insights (Remote-OK)
Book of the Month
Austin, TX
- Remote job
Book of the Month is seeking a Customer Experience Associate to help manage a team of high performing customer service agents focused on delivering exceptional service to our members. The role blends frontline execution with operational problem-solving and process improvements, including handling sensitive escalations with care. Remote candidates must reside in NY, PA, FL, or TX. You will support the Customer Service Manager, create informative reports, and contribute to maintaining a top-tier #J-18808-Ljbffr Book of the Month
Vacancy posted 3 days ago
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