Dental Receptionist

Toothio

Patient Ambassador

The Patient Ambassador is a results-driven, patient-facing role responsible for increasing case acceptance, driving treatment plan conversions, and enhancing overall patient satisfaction. This position blends exceptional customer service with consultative sales, guiding patients to understand and commit to recommended dental care while supporting office production goals.

Key Responsibilities

Deliver a high-energy, welcoming experience that builds trust and encourages patient loyalty
Present and explain treatment plans in a clear, confident, and persuasive manner
Drive case acceptance by addressing patient concerns, overcoming objections, and emphasizing value
Educate patients on the importance of dental health and available treatment options
Discuss financial arrangements, insurance benefits, and payment plans to close treatment acceptance
Follow up with unscheduled or pending treatment patients to convert opportunities into booked appointments
Track and meet individual and team production and conversion goals
Identify opportunities to upsell additional services (cosmetic, preventative, or specialty treatments)
Maintain consistent communication with providers to align on patient needs and sales strategies
Ensure a seamless patient journey from consultation to treatment completion

Qualifications

High school diploma or equivalent (college coursework preferred)
13+ years of experience in sales, customer service, or dental/medical front office
Proven track record in meeting or exceeding sales or conversion targets
Experience discussing pricing, financing, or high-value services preferred
Familiarity with dental terminology and insurance is a plus

Skills & Competencies

Strong consultative sales and closing skills
Confidence in discussing finances and handling objections
Excellent communication and persuasion abilities
Goal-oriented with a competitive, results-driven mindset
Ability to build rapport quickly and earn patient trust
Strong follow-up and organizational skills
Resilience and adaptability in a fast-paced environment

Performance Metrics

Case acceptance rate
Treatment plan conversion rate
Daily/weekly production goals
Patient retention and reactivation rates
Revenue generated from unscheduled treatment follow-ups

Working Conditions

Fast-paced, high-volume dental office
Performance-driven environment with measurable goals
Flexible hours, including evenings and weekends

Benefits (if applicable)

Base pay + performance-based bonuses/commission
Health, dental, and vision insurance
Paid time off
Career advancement opportunities

Toothio

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Vacancy posted 1 day ago

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