Home Equity Loan Processor

Overview
This position is responsible for providing operational support for the full home equity loan application/origination journey. Ensures compliance with all procedures, policies, and regulatory requirements related to originating retail (consumer) home equity loans. Communicates with partner departments, lending staff, and third-party vendors.
GREENSTATE CULTURE:
At GreenState, our purpose is to create lasting value for our members, our communities, and one another. We empower our teams to create opportunities that strengthen financial well-being, transform lives, and enhance the vitality of the communities we serve. We know our success—now and in the future—is deeply rooted in fostering an engaging, diverse, and inclusive workplace where everyone knows they matter, their work makes an impact, and their everyday commitment to living our values is what brings our mission to life.
Pay range for this hourly position is $26.02 - $30.42/hr with a progressive benefits package.
Responsibilities
Performs essential duties and responsibilities in the following areas which may include but are not limited to those listed and are subject to change.
* Adheres to the Credit Union's core values and Service Standards in conducting GreenState's mission and vision.
* Demonstrates a positive member service (internal and external) focus at all times.
* Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
* Ensures confidentiality of member information.
* Supports a diverse and inclusive work environment.
* Maintains members' account records in an accurate, thorough and confidential manner.
* Performs daily transactions which may include, but are not limited to:
* Posting of loan payments.
* Disbursing checks.
* Posting deposits and withdrawals.
* Posting general ledger transactions and corrections.
* Processing of mail transactions.
* Processing incoming/outgoing wires.
* Generates, works, and files routine reports regarding loan maintenance.
* Assists in various departmental functions as directed and assigned. Functions may include, but are not limited to:
* Participates and assists in departmental training sessions
* Performs general file maintenance on accounts
* Assists in general collection work
* Assists in the processing of periodic reports
* Performs clerical duties including general filing.
* Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events, on an annual basis.
* Corresponds with other financial institutions to process payoff requests.
* Maintains and documents loans not received and error logs.
* Assists in obtaining member's signatures and missing documentation in a timely manner.
* Researches and adjusts retail loan accounts and related general ledgers as necessary.
* Supports staff, members, and other financial institutions through prompt attention to group and individual requests for assistance.
* Identifies opportunities for efficiencies, process improvements, relationship growth, reducing errors, and participates in the resolution of those opportunities.
* Issues and retains disclosure documents as required, including home equity initial disclosures, valuation reports, and decline letters.
* Orders and reviews property searches required for the processing of home equity loans. Corresponds with lenders and third parties as needed to clear outstanding issues and ensure compliance with report contents.
* Prepares and delivers home equity closing documents, including required supporting documentation.
* Prepares and files all mortgage related documents, including mortgage, releases, affidavits, etc.
* Ensure home equity loan files meet all applicable internal, state, and federal regulation requirements prior to and at closing.
* Finalizes home equity loan applications by creating loans on borrower accounts in the core system and dispersing the loan proceeds as instructed. Corresponds with lending staff and assists with resolving any delays in funding.
* Completes all post-close home equity activities and follow ups according to procedures.
* Submits valuation appeals and questions to partner vendors, as needed.
* Reviews compliance reports, researches, and makes corrections as needed.
Qualifications
* High school diploma or the equivalent (i.e. GED) and 2-4 years of similar or related experience working in a credit union or other financial institution.
* Interpersonal skills to represent the Credit Union in a positive manner.
* Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Job may require a non-traditional workweek including evening and /or weekend duties.
* Accuracy in recording daily transactions. Attention to detail.
* Ability to prioritize work assignments and organize work efficiently to handle large volumes of details.
* Good oral communication skills and the ability to produce written communication.
* Ability to follow oral and written instructions and good telephone manners and techniques.
* Proficiency with related computer applications, spreadsheets, word processing, and database applications.
* Ability to use and understand written material and perform basic math calculations.
* Member account problem-solving skills.
* Ability to develop and maintain effective working relationships with co-workers.
* Notary Public Commission, or ability to obtain a Notary Public Commission within the first 6 months.
* Must be bondable.