Assistant Community Manager

Description

Job Overview:

The onsite Assistant Community Manager reports directly to the General Manager and supports them in all aspects of running the Association. The associate replenishes office supplies and interfaces with vendors related to security patrol, landscape maintenance, and office administration. They answer resident questions, resolve issues, and plan and support community activities. Knowledge of Excel and Word will aid in the completion of various administrative duties and reports. A professional appearance, and a friendly, helpful demeanor is required.

Compensation: $26-29/hr

FirstService Residential will compensate the successful candidate in accordance with the posted range. The salary or wage paid to the successful candidate will be commensurate with experience, education, and specific job responsibilities. For positions designated at a client's property, the salary or wage will also be premised upon the client's directive. The base pay range is subject to change and may be modified in the future.

Your Responsibilities:

• Works closely with the General Manager and the Board of Directors to plan and implement the goals and objectives of the Association.
• Take calls from board members, homeowners and vendors and handle the matter or refer to the appropriate staff member.
• Oversees rule compliance and enforcement and ensures policies are properly implemented and proper records are maintained.
• Working with the General Manager, oversees the Architectural Control Committee. Will prepare agendas, coordinate submittals, attend ACC meetings, take minutes, enter into Connect, and prepare responses to applications for residents.
• Enter and follow up on open violations, and advise General Manager if any violation cannot be resolved through reasonable requests from staff.
• Process, track and follow up on open Work Orders. Ensure resolutions are acquired in a timely manner.
• To help oversee the Security Patrol team to aid in enforcement of rules and ensure they are following post orders.
• Produce quarterly newsletters for the Association.
• Must be willing to drive the Association vehicle to perform inspections.
• Association/Committees hold various social events for Members and their guests and staff may be required from time to time to assist with event scheduling, sales, and other event preparations as required.
• Assist the General Manager in providing leadership at each meeting in terms of support, written and oral reports as requested on designated items, and follow up after meetings.
• Attend and participate in professional group meetings. Stay abreast of new trends and innovations in fields of community management.
• Participate in and occasionally run daily FirstCall and staff meetings.
• Administrative duties related to mailing, filing, copying, etc. as assigned.
• Will act on behalf of the General Manger in her/her short term absence.
• Maintain an organized and clean workspace according to company procedures.
• Complete company training as assigned, attend all mandatory company functions, and adhere to FirstService Standards of Operation, policies, and procedures.
• Other duties and assignments may be required.

Skills & Qualifications:

• Must be knowledgeable and adept with Microsoft Outlook, Word, and Excel.
• Must have administrative background and be able to demonstrate organizational skills and the ability to prioritize tasks.
• Demonstrates effective oral and written communication skills.
• Must be able to independently answer and place telephone calls.
• Must have excellent customer service skills.
• Must be able to handle multiple tasks concurrently.
• Public charisma and ability to develop positive relationships.
• Organizational and time management skills with demonstrated ability to multi-task.
• Strong ethical practices.
• Ability to think and work independently and as part of a team.
• Works effectively with co-workers, clients, customers, and others by sharing ideas in a constructive and positive manner.
• Addresses problems and issues constructively to find mutually acceptable and practical business solutions.
• Use of good judgment.
• Weekend or evening work may be required

Education & Experience:

• Must have a minimum GED or High School Diploma; two (2) year or four (4) year college degree preferred.
• Community Management experienced preferred.

Physical Requirements and Working Environment:

The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be able to lift 25 lbs
• Must be able to sit for extended periods of time
• Work duties may require the ability to stand or walk on hard surfaces for frequent and prolonged periods of time.
• Must be able to effectively place and receive telephone calls, use voicemail system, and copy/fax machine.
• Work is performed in a variety of environmental conditions, with exposure to outdoor temperatures, weather variations, traffic and equipment noise, equipment vibrations, vehicle and/or chemical fumes, chemicals such as cleaning solvents and grease, machinery and their moving parts and dust.
• Must have finger dexterity for typing/using a keyboard.

What We Offer:

• Medical, dental, and vision plans (full time and those working 30+ hours)
• Part time 20+ hours qualify for dental and vision
• 401K match
• Time off including vacation, sick, and company paid holidays
• Pet insurance available
• Tuition reimbursement
• Legal services
• Free emotional wellbeing and daily life assistance support for all associates
• Domestic partner coverage
• Health savings account
• Flexible spending account

About Us:

FirstService Residential transforms the property management landscape by providing professional association management services to over 9,000 residential communitie s across the United States and Canada.

Our dedication to associate satisfaction and growth is recognized by our Great Place to Work certification, exemplifying our commitment to fostering a positive and inclusive workplace culture. Our 19,000 associates can count on competitive salaries, top-tier medical, dental, and retirement benefits, career training, and support for continued professional development.

Experience exceptional service with a fulfilling career in property management with FirstService Residential.

To learn more about our company and culture, please visit

Disclaimer

The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

FirstService Residential is an equal opportunity employer committed to a diverse and inclusive workforce. Applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), age, sexual orientation, national origin, marital status, parental status, ancestry, disability, gender identity, veteran status, genetic information, other distinguishing characteristics of diversity and inclusion, or any other protected status.

Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with federal and state laws, as well as applicable local ordinances. All offers of employment with FirstService Residential are contingent upon a satisfactory background check.

Automated Employment Decision Tool (AEDT) Usage: We may utilize an Automated Employment Decision Tool (AEDT) in connection with the assessment or evaluation of candidates. The AEDT is designed to assist in objectively evaluating candidate qualifications based on specific job-related characteristics.

Job Qualifications and Characteristics Assessed: The AEDT evaluates candidates based on job qualifications and characteristics pertinent to the role, including skills, experience, and competencies relevant to the position requirements. These qualifications are determined by the unique needs of each role within our company.

Alternative Selection Process or Reasonable Accommodations: Candidates who require an alternative selection process or a "reasonable accommodation," as defined under applicable disability laws, may make a request through our designated contact channel View email address on click.appcast.io .

Requesting Information About the AEDT - NYC Local Law 144: Candidates who reside in New York City and are subject to NYC Local Law 144 may request information about the AEDT, including details on the type of data collected, the sources of such data, and our data retention policies. To submit a request, please contact us at View email address on click.appcast.io ; we will respond in accordance with Local Law 144, within 30 days.