Salesforce Administrator

Location Home Office 7 Columbia Circle West Dr Albany, NY 12203, USA Description Excelsior University seeks a detail-oriented Salesforce Administrator to optimize CRM performance, support users, faculty management and drive data‑informed engagement across the student lifecycle from prospect to enrolled student. The Salesforce Administrator is a key member of the technology and operations team, partnering with staff to design, implement, and enhance relationship‑management initiatives across the student lifecycle, including recruitment, enrollment, persistence and faculty management. The role is on a team that supports configuration and day‑to‑day administration of Salesforce, ensuring best practices and scalable solutions that meet evolving needs. Duties and Responsibilities Provide high‑quality end user support to users of the Salesforce. Manage workflow for the CRM system. Create and manage custom objects, fields, formulas, custom reports and dashboards. Develop and maintain validation rules and custom workflow. Determine and document business user requirements. Develop and implement enhancements to the CRM system as required. Work with internal and external staff to use the CRM in an efficient, effective manner. Manage access rights for Salesforce. Perform data integrity and manipulation tasks. Troubleshot issues reported by all CRM users as needed. Write technical documentation. Follow best practices in the use of the Salesforce. Attend professional conferences and training courses as required. Qualifications Bachelor’s degree in Information Technology, Communications or related disciplines. Experience with Salesforce administration; Customer Relationship Management Systems administration preferred. Experience with Salesforce development using Apex is a plus. Certified Salesforce Platform Administrator is preferred. A minimum of 3‑5 years of experience with Salesforce is strongly preferred. The hiring salary range for this position is $85,000.00 – $95,000.00. The hiring salary range above represents the University’s good faith estimate at the time of posting. We believe work should fit your life, not the other way around. Our hybrid schedule includes two days on site in our Albany office, with the flexibility to work remotely the remaining days. Spend less time commuting and more time focusing on meaningful work or personal priorities. Core hours are 8:30 AM–5:00 PM, including a 1‑hour lunch, for a 37.5‑hour week. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor. #J-18808-Ljbffr