Select Practice Leader

Select Practice Leader

Kansas City, KS

Signers National is a leading insurance platform that provides a range of brokerage and underwriting services to organizations of all sizes. Starting in 2008 as a small retail broker focused on nonprofit & human service organizations, Signers has since expanded its portfolio to include commercial real estate and transportation. Signers is a socially conscious organization boasting an amazing culture of relentless grit and continuous improvement. We go to work every day to positively affect people's lives, and we strive to do the same for our employees.

The Select Practice Leader oversees day-to-day service delivery, client retention, and operational performance of the Select/Small Commercial book. This role leads Account Managers and service staff, ensuring efficient workflows, high-quality client experience, and strong alignment between sales and service. The position is accountable for team performance, retention, and scalable operations.

Key Responsibilities

Team Leadership & Development

• Lead, coach, and develop Account Managers and service staff
• Conduct performance reviews, workload management, and training
• Establish and enforce service standards and accountability

Client Experience & Retention

• Oversee consistent, high-quality service delivery
• Drive proactive renewals, account reviews, and account rounding
• Partner with producers to improve retention and client outcomes
• Manage escalated client issues

Operations & Workflow Management

• Implement and optimize service workflows and SOPs
• Oversee endorsements, COIs, audits, billing, and claims support
• Improve efficiency, turnaround times, and service accuracy

New Business Implementation

• Manage handoff from sales to service and onboarding process
• Ensure accurate setup in AMS/CRM and clear client communication

Carrier & Internal Collaboration

• Coordinate with carrier partners on service-related matters
• Align with producers on account strategy and renewals
• Support cross-sell and operational initiatives

Performance & Reporting

• Track KPIs: retention, service timelines, workload, accuracy
• Use data to drive accountability and continuous improvement

Qualifications

• 7+ years commercial insurance experience (service/account management)
• 2-3 years experience leading a team
• Strong knowledge of P&C coverages and servicing workflows
• Active Property & Casualty license

Preferred: Experience in small commercial/select segment; familiarity with AMS systems (e.g., Applied Epic, AMS360); industry designations (CIC, CPCU, ARM)

Signers is a proud Equal Opportunity Employer. Signers is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions are based on business needs, job requirements and individual qualifications without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Signers will not tolerate discrimination or harassment based on any of these characteristics. We believe that variety in experience makes us stronger as individuals, as communities, and as a company. Fostering an environment where all employees feel empowered to bring their authentic self to work is our priority