Lead Field Service Representative

Lead Field Service Representative

Great people make Schneider Electric a great company. Schneider's Field Service Representatives (FSR) play an impactful role within the organization - collaborating with customers, team members and third-party partners to perform assembly, startup, diagnostic, repair and preventive maintenance on both Company and third-party manufactured equipment in a variety of dynamic environments. This Lead Field Service Representative position will be the most senior FSR and assist the Territory Manager with hiring, customer service and other leadership responsibilities. There are no direct reports in this role. Schneider Electric provides service vehicles, tools, uniforms, mobile devices, and laptops for daily professional use. This opportunity is a home-based flexible work schedule with 40-hour guarantee (+Overtime).

Responsibilities:

• Demonstrate advanced abilities to mentor and lead service representatives in all aspects of company values and responsibilities, while encouraging and promoting their development.
• Demonstrate advanced skills necessary to interface Schneider Electric products with Schneider Electric Digital Services Offerings, along with customer networks/building monitoring systems.
• Demonstrate an advanced understanding of electrical/mechanical theory, fundamentals, and troubleshooting skills.
• Demonstrate advanced skills with reading/interpreting schematics, drawings and operation manuals.
• Foster and promotes a collaborative, respectful and inclusive workplace where employees achieve common goals.
• Demonstrate a mastery of customer relations and interaction skills. Consistently strives to create a positive experience for customers and ability to manage and de-escalate difficult customer situations.
• Promotes cross business unit sales leads and helps drive culture of sales opportunities for their local territory.
• Adopts and supports sales initiatives introduced by Sales Teams and Territory Manager.
• Demonstrate advanced written/verbal communications skills that promotes resolution of issues in an effective and professional manner, both internally (SE) and externally (customer).
• Strong self-management skills requiring no daily supervision and encourages the development of these skills in others.
• Dedication to support team members and others when difficult challenges/problems develop and ability/willingness to travel outside of territory as part of this support.
• Demonstrate the ability to operate advanced diagnostic/test equipment and analyze the data acquired.
• Work effectively across departmental boundaries within Schneider Electric to promote solutions to challenging situations and drive field quality/process improvements.
• Demonstrate mastery in SE Customer Relationship Management (CRM) tools (i.e. BFS/Clearview) and other digital tools/programs.
• Manage first level escalations and provide oversight for territory and feedback to Territory Manager.
• Assist Territory Manager and local Safety Manager with performing safety audits on peers.
• Career goals to include advancement into Management positions within Schneider Electric.
• Take on a leadership role (i.e. champion or focus group) to help support the needs of the territory and the organization.
• Plan and lead regular team meetings with peers to develop teamwork and improve communications.
• Additional duties as required.

On some days, you may even:

• Travel throughout the region for local customer support or even countrywide (approximately 50 days of overnight travel).
• Assist the Field Project Manager on larger system startups.
• Act on behalf of the District Service Manager to resolve operational issues as required.

This may be the next step in your career journey if you have:

• Experience installing, commissioning and troubleshooting Schneider Electric power distribution products.
• An Associates degree, vocational education, or similar experience in electronics, electrical theory or similar desirable discipline or military training.
• Thorough understanding of principles of AC and DC power, various AC and DC supply circuit components.
• 5+ years of field service repair and customer service with Schneider Electric UPS or Data Center Cooling.
• 5+ years in Field Services or equivalent industry experience.
• Safe driving and vehicle operations skills.
• Skilled at utilizing test and diagnostic equipment.
• Experience reading and interpreting schematics, drawings, and theory of operation manuals.
• The ability to write service reports, correspondence, procedures, effectively present information and respond to customer questions.
• Interest in obtaining OSHA 30 Construction Certification as well as "Train the Trainer Certification".
• The capacity to move service equipment weighing up to 50 pounds.

What's in it for me? Meaningful work where your technical expertise directly impacts customer success Career development through coaching opportunities and exposure to diverse technical challenges Collaborative team environment that prioritizes safety, quality, and continuous learning The chance to grow your skills while building lasting customer partnerships Bring your technical talent to a team that values excellence apply today!

At Schneider, we believe that every employee is a talent who deserves equal opportunities. This means you matter. Every individual needs to feel valued, supported, and treated fairly to do their best work. Our Total Rewards is our way of saying: "We see you. We value you". It's more than just pay and benefits- it's a meaningful investment in you. It is designed for you to perform, grow, feel safe, and elevate your potential to shine as an impact maker. For this U.S. based position, the expected pay range is USD 101,600 - USD 152,400 per year. This pay range includes base pay and short-term incentives. The compensation range for this full-time position applies to candidates located within the United States. Our pay ranges are determined by reviewing roles of similar responsibility and level. Within the pay range, individual pay is determined by several factors including performance, knowledge, job-related skills, experience, and relevant education or training.

Schneider Electric is there when it matters most to you Our Total Rewards package outlines all the benefits and support you'll enjoy as part of the Schneider Electric team: Care for Yourself and Your Family. We ensure you feel secure with benefits that help you and your family thrive: medical (with member reward points), dental, vision, and basic life insurance, Benefit Bucks, flexible work arrangements, paid family leaves, well-being programs, 12 holidays per year, and 15 days of paid time off per year. Invest and Plan Your Future. We help you plan and invest for the future with competitive pay and programs including base salary, incentives, company share ownership, and 401(k) with match. Grow Your Skills and Career. We support development through performance discussions, global opportunities, the Schneider Career Hub, and learning platforms like Coursera. Team Up in the Workplace. We encourage collaboration, recognition, sharing your voice, and an inclusive workplace. Support Your Community. We make a difference through volunteer leave, programs with the Schneider Electric Foundation, youth education initiatives, and military leave benefits.

Looking to make an IMPACT with your career? When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork starts with us. IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one. Become an IMPACT Maker with Schneider Electric apply today! 40 billion global revenue +9% organic growth 150 000+ employees in 100+ countries

You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.