Service Advisor

Experienced Automotive Service AdvisorLutesville Ford – Marble Hill, MissouriLutesville Ford is looking for an experienced Automotive Service Advisor who understands dealership service operations and takes pride in providing excellent customer service. Ford dealership experience is highly valued.We are a family-owned Ford dealership serving Southeast Missouri since 1935, and our service department continues to grow due to strong customer relationships and an excellent local reputation. Our service department maintains strong daily traffic and a loyal customer base, providing advisors with consistent opportunities. We have been awarded Ford's prestigious President's Award 23 years for customer satisfaction.This position is ideal for a professional advisor who already understands dealership service operations and wants to work in a stable, well-run environment with strong customer loyalty. Customer Service experience is required for this position.If you take pride in customer service, communication, and helping customers maintain their vehicles properly, we would like to speak with you.What You’ll DoServe as the primary contact between customers and the service departmentAdvise customers on recommended maintenance and necessary repairsPrepare and manage repair orders accurately and efficientlyCommunicate clearly with technicians regarding diagnosis and repairsProvide status updates and repair explanations to customersSchedule service appointments and manage workflowMaintain strong customer satisfaction and long-term relationshipsWork closely with technicians, parts personnel, and management to ensure efficient repairsWhat We’re Looking ForA desire to serve othersPrevious dealership Service Advisor experience strongly preferredStrong communication and customer service skillsAbility to multitask in a fast-paced service environmentGood understanding of automotive maintenance and repair terminologyOrganized, dependable, and detail-orientedProfessional appearance and positive attitudeValid driver’s licenseWhy Advisors Choose Lutesville FordFamily-owned dealership serving the community since 1935Established customer base and strong service trafficSupportive team environmentStable management and long-term career opportunitiesModern service facilityMultiple-year recipient of Ford President's AwardCompetitive compensation based on experiencePerformance-based earning opportunitiesHealth insurancePaid time offEmployee vehicle purchase programFactory training opportunitiesLong-term career stability with a respected dealershipAbout Lutesville FordLutesville Ford is a multi-generational family dealership that has built its reputation on trust, quality work, and taking care of both customers and employees. Our goal is to remain the leading Ford dealership in Southeast Missouri by delivering outstanding service and maintaining the integrity that has defined our business for nearly 90 years.We are an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.