Quality Assurance Manager

We’re looking for motivated, engaged people to help make everyone’s journeys better. Position is responsible for food safety and quality engineering and control on processes supporting operation, system, policy and procedure auditing; leads quality improvement projects, drives defect prevention on flight attendant comments and detections. Acts as the primary business quality project manager for Corporate Quality Assurance requirements and regulations. Annual Hiring Range/Hourly Rate: $80, 000 - $85, 000 Per Year Benefits Paid time off 401k, with company match Company sponsored life insurance Medical, dental, vision plans Voluntary short-term/long-term disability insurance Voluntary life, accident, and hospital plans Employee Assistance Program Employee Discounts Free hot healthy meals for unit operations roles Main Duties and Responsibilities: Supports all customer and regulatory audits within the responsible facilities Works side-by-side with Operation Managers to assure compliance to HACCP requirements are met Works as part of the corrective action team to address non-conformities related to product, process and service Executes monthly self-assessments on the elements of food safety Executes the required food safety related testing as defined in HACCP plan Plans for quality (capital, supplier quality, plant quality). Evaluates and reports on performance trends related to quality Manages Quality Engineering projects, including operative supportive functions Leads and monitors improvement projects as assigned Audits implementation of quality systems for effectiveness by verifying activities Responsible for maintaining and managing the corrective action system Monitors the accuracy and compliance of HACCP records as defined in the corporate procedures Reinforces quality awareness to the management and work staff Schedules and manages the daily activities and task of the sanitation porters (if defined as a responsibility) Manages continuous improvement projects in quality elements Plays a key role in implementing the business management system Implements the quality system detailed in the quality manual Champions quality improvement efforts and initiates problem solving efforts and assures implementation Drives prevention vs. detection of defects tracking key performance indicators and daily patrol of production areas Responsible to lead product defect investigations Responsible to lead investigations of alleged food poisoning, Hard-foreign and soft foreign objects Responsible to manage the compliance with USDA / APHIS regulations Responsible to manage food product suppliers of the unit including auditing of local suppliers Coordinates actions to prevent the occurrences of nonconformities to internal, Federal and State laws Maintains customer compliance resolution on defects including alleged food poisoning if needed Responsible for the identifying and maintaining of key performance metrics for the Quality organization Continuously improves plant procedures for monitoring and ensuring conformance to specifications for incoming raw materials as well as for finished products Acts as the primary liaison to Corporate QA Compliance Team Plays a key role in training and coaching of quality requirements to all levels in the business unit’s organization Responsible for safety, quality and compliance to customer specification Ensures optimum business processes to support full customer and regulatory compliance in terms of quality and food safety Stays attuned to and prepares adaptation to changes in customer, company and regulatory changes in requirements At times liaises with customers and regulatory agencies Responsible for performance evaluation, coaching, counseling and preparing corrective action for employees and liaises appropriately with HR and other support functions Completes Hazard Analysis and Risk Based Preventative Controls (HARPC) Preventative Controls for Human Food training and certification course to be a PCQI “Preventive Controls Qualified Individual” according to company policy. Completes all other company required training including but not limited to ServSafe Sanitation Manager Certification. Qualifications Education: Bachelor's degree in food science, quality, technical or business related field from an accredited 4-year college or university required Work Experience: Minimum of 5 years quality assurance experience in a manufacturing environment, with preference in food manufacturing Job Skills: Advanced technical knowledge in catering processes and design functions, manufacturing methods, inspection, statistical methods and quality auditing Knowledge of lean standard tools, TQM methodology Basic lean, six sigma knowledge, and continuous improvement understanding a plus Detail oriented Project management experience Strong organizational skills, able to prioritize responsibilities and multi-task Technical Skills: (Certification, Licenses and Registration) ServeSafe certification preferred HACCP certified Language / Communication Skills: Strong interpersonal skills, interact well with multiple departments as required Able to work with little supervision Excellent reading, writing, and oral communication skills Multi-lingual a plus Job Dimensions Geographic Responsibility: US Type of Employment: Full time Travel %: 20% Exemption Classification: Exempt Internal Relationships: External Relationships: Work Environment / Requirements of the Job: Regularly stands, bends, lifts and moves intermittently during shifts. Must be to lift, pull, push, and move products, equipment, and supplies daily. There may be physical discomfort due to temperature in production area, coolers, and freezers Budget / Revenue Responsibility: Organization Structure Direct Line Manager (Title): General Manager Dotted Line Manager (Title, if applicable): Sr. Compliance Manager Number of Direct Reports: Number of Dotted Line Reports: Estimated Total Size of Team: gategroup Competencies Required to be Successful in the Job: Thinking – Information Search and analysis & problem resolution skills Engaging – Understanding others, Team Leadership and Developing People Inspiring – Influencing and building relationships, Motivating and Inspiring, Communicating effectively Achieving – Delivering business results under pressure, Championing Performance Improvement and Customer Focus Demonstrated Values to be Successful in the Position Employees at gategroup are expected to live our Values of Excellence, Integrity, Passion and Accountability. To demonstrate these Values, we expect to observe the following from everyone: Excellence We put the customer at the forefront of everything we do, taking time to understand their needs, wishes and desires. We constantly learn by giving and receiving feedback, improving from our mistakes and bettering ourselves. Passion Hospitality, in its purest form, comes down to a single, core principle: care. We do everything with thoughtfulness, attention, and care. We have a growth mindset, a resilience that makes us determined to bounce back from failures and setbacks. Responsibility We care about what we do, and we understand the impact we have on others and the planet. We always look out for each other –creating a safe workplace environment is everyone’s responsibility. Respect Every job matters. We each do our part to ensure our colleagues and our customers succeed in their goals. We respect each other’s voices and foster a workplace that supports inclusion and belonging. We are all one gategroup. The above statements are intended to describe the general nature and level of work being performed by the individual(s) assigned to this position. They are not intended to be an exhaustive list of all duties, responsibilities, and skills required. Management reserves the right to modify, add, or remove duties and to assign other duties as necessary. In addition, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position. gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status or other category under applicable law. For further information regarding Equal Employment Opportunity, copy and paste the following URL into your web browser: We anticipate that this job will close on: 06/30/2026 For California Residents, please click here to view our California privacy notice. If you want to be part of a team that helps make travel and culinary memories, join us! gategroup is the global leader in airline catering, retail-on-board and hospitality products and services. gategroup provides passengers with superior culinary and retail experiences, leveraging innovation and advanced technology solutions. Headquartered in Zurich, Switzerland, gategroup delivers operational excellence through the most extensive catering network in the aviation industry, serving passengers from over 200 operating units in over 60 countries/territories across all continents. We work in an exciting industry – fast-paced and ever-changing. Industry trends and customer expectations are constantly evolving and it is critical that we are agile, innovative and ready for change - and our people are our driving force. We offer attractive opportunities to be part of this fast-paced and truly international working environment. For further information, please visit